Job Description
To meet branch Retail and SME financial targets through a world class sales and service management system and within established product programs through the branch. To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.
Roles & Responsibilities
• Identifying client needs, developing strategies and solutions to meet those needs.
• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
• Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control.
• Understand your customer base and identify opportunities to build and grow profitable Relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow your relationships with existing customers.
• Responsible for the operational efficiency of the branch and productivity of its staff.
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices /
• Branches to provide a seamless experience for your customers
• Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.
• Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head.
• Bachelor’s degree in Business Studies/economics/accounting or any other related.
• At least 5 years’ experience in the banking Industry and exposure to Retail Banking Business environment.
• A good understanding of the general, economic, political and business environment of the country.
• Good leadership, people management and banking skills.
• Knowledge of relevant legislation, sales and business principles.
• Outstanding communication skills.
• Strong commercial know-how and first-class decision-making abilities.

• Identifying client needs, developing strategies and solutions to meet those needs.
• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
• Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control.
• Understand your customer base and identify opportunities to build and grow profitable Relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow your relationships with existing customers.
• Responsible for the operational efficiency of the branch and productivity of its staff.
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
• Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation.
• Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head.

• Good leadership, people management and banking skills.
• Knowledge of relevant legislation, sales and business principles.
• Outstanding communication skills.
• Strong commercial know-how and first-class decision-making abilities.

• Bachelor’s degree in Business Studies/economics/accounting or any other related.
• At least 5 years’ experience in the banking Industry and exposure to Retail Banking Business environment.
• A good understanding of the general, economic, political and business environment of the country.