About Us

Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the Nation at large.

Position Details

Position: Banking Operations Officer II

Department: Retail & SME Banking

Section: Branch Network

Salary Scale: COBSS 4 (at officer level II)

Reports to: Branch Manager

Location: Upcountry

Position Objective

Serve Customers effectively, Maintain Competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.

Key Responsibilities

• Guide prospective customers who come over the counter for inquiries.
• Coordinate all counter activities while ensuring that quality service is provided to customers.
• Receive Cash and Cheque deposits
• Posting Transactions
• Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
• Handle Foreign Exchange Transactions
• Cross sell Banks Products to Customers
• Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
• Report Suspicious Transactions
• Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
• Computing and charging commissions, interest and all other manual bank charges on customers.
• Fill delivery notes/registers for items moved from one office to another by post of dispatch.
• Balancing teller’s cash at the closure of business daily.
• Check and sign back-office entries raised by the respective clerks/tellers (call-over).
• Prepare Bank reconciliation statement timely and accurately.
• Reconcile and clear all suspended transactions
• Filing/bundling records for safekeeping in the record rooms.

Qualifications, Skills & Experience

Holder of Bachelor Degree in Banking, Economics Business Administration, Marketing, commerce, Finance, Accountancy & Entrepreneurship or equivalent qualifications from recognized institutions with working experience of at least one (1) year in banking industry.

• Counterparties dynamics and related laws in Tanzania.
• Excellent knowledge of banking operations and financial markets in Tanzania.
• Sound knowledge of market and general business environments in the banking value chains.
• Self-motivated, innovative with ability to initiate and lead change.
• Good customer relationship and sound understanding of other bank’s loan products, policies and procedures for cross-selling purposes.
• Excellent communication skills, numerical, analytical, report writing and presentation skills.
• Conversant with standard computer applications (MS Excel, Word, Power Point and Access).

Personal Attributes and Behavioural Competencies

• Ability to demonstrate Tanzania Commercial Bank core values: – Customer Focus, trustworthy, Creativity, Teamwork and Excellence
• Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor

• Guide prospective customers who come over the counter for inquiries.
• Coordinate all counter activities while ensuring that quality service is provided to customers.
• Receive Cash and Cheque deposits
• Posting Transactions
• Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
• Handle Foreign Exchange Transactions
• Cross sell Banks Products to Customers
• Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
• Report Suspicious Transactions
• Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
• Computing and charging commissions, interest and all other manual bank charges on customers.
• Fill delivery notes/registers for items moved from one office to another by post of dispatch.
• Balancing teller’s cash at the closure of business daily.
• Check and sign back-office entries raised by the respective clerks/tellers (call-over).
• Prepare Bank reconciliation statement timely and accurately.
• Reconcile and clear all suspended transactions
• Filing/bundling records for safekeeping in the record rooms.

• Counterparties dynamics and related laws in Tanzania.
• Excellent knowledge of banking operations and financial markets in Tanzania.
• Sound knowledge of market and general business environments in the banking value chains.
• Self-motivated, innovative with ability to initiate and lead change.
• Good customer relationship and sound understanding of other bank’s loan products, policies and procedures for cross-selling purposes.
• Excellent communication skills, numerical, analytical, report writing and presentation skills.
• Conversant with standard computer applications (MS Excel, Word, Power Point and Access).

• Holder of Bachelor Degree in Banking, Economics Business Administration, Marketing, commerce, Finance, Accountancy & Entrepreneurship or equivalent qualifications from recognized institutions with working experience of at least one (1) year in banking industry.
• Ability to demonstrate Tanzania Commercial Bank core values: – Customer Focus, trustworthy, Creativity, Teamwork and Excellence
• Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor