Vacancy title:
Bank Officer

[Type: FULL_TIME, Industry: Finance, Category: Accounting & Finance]

Jobs at:
I&M Bank Tanzania

Deadline of this Job:
Friday, July 25 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Monday, July 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities/Tasks

 Customer care:

• Prompt attendance to customer queries and complaints.
• Prompt escalation of any customer issues that are not resolved to the client’s satisfaction.
• Confidentiality in handling of customer transactions, interactions and correspondence

Cash withdrawals, Payments and Receipts:

• To process all I-tax transaction by cash and transfer to TRA
• Ensure proper procedures are observed in withdrawal slips and paying cheques over the counter e.g. verify identity of payee and ensure confirmation where payee is not an account holder, verify available account balances, signatures and mandates.
• Ensure the entry are posted before paying
• Confirm cash paid and record the denomination at the back of the instrument.
• Ensure till is sufficiently funded throughout the day within the stipulated limits.
• Ensure correctness of account details and amounts when receiving cash i.e. by verifying the breakdown on the original and duplicate deposit/change slip for completeness.
• Scrutinize all cash receipts for counterfeits, soiled notes, de-formed coins noting to count and cross check against the denominations on the deposit slips.
• Lodgement to the Vault/Head Teller of excess cash in the till as per the Bank’s Policies and Procedures and within agreed timelines.

Foreign Currency Exchange Transactions:

• Obtain and confirm Foreign exchange rates from treasury department daily
• Ensure proper and valid identification documents are tendered for Foreign Currency exchange for customers.
• Verification for authenticity of all foreign currency received.

Operational Efficiency and Effectiveness:

• Sell the mobile banking product by ensuring all savings account are introduced to customer care to register for mobile banking.
• Observe online real-time processing of all transactions in the system.
• Ensure cash holding is within authorized operational / insurance limits and ensure end of day balancing of cash against the general ledger.
• Update cash registers and ensure they are reviewed and signed by the supervisor. 
• Segregate and repatriate all unserviceable notes and coins to the vault.
• Apply the correct rates on all exchange transactions.
• Recovery of all commissions and fees as per Bank’s tariff structure and/or approved concessions and credited to the correct income accounts.

Security, Housekeeping & Audit:

• Provide access to the secure area to authorised personnel only.
• Strict adherence to security procedures and avoidance of accidental trigger of panic buttons.
• Ensure all equipment under their care is in proper working conditions at all times.
• Provide information of audit purposes and respond to audit queries thereon.
• Optimum utilisation of Branch resources.
• Maintenance of clean-desk policy at all times.
• Limit access to the teller cubicle to authorised persons.
• Exercise caution with the use of security gadgets such as panic buttons

Risk Management:

• Ensure effective adoption and utilization of risk management tools
• Inform the immediate supervisor of newly identified risks in existing work for mitigation and management purposes
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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