The team you would Join:

Sun King’s Global Corporate Risk team identifies, monitors and controls the credit risk inherent in the company’s direct-to-consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data, identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensures the company’s customer data privacy and consumer protection efforts.

About the role:

We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as Area Collections Executives. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users' expectations.

What you would be expected to do:

• Convert delinquent accounts into current customers by conducting overdue client visits and making collection calls.
• Work with Area Business Managers, Field Sales Executives, and Energy Officers to minimize default rates through proactive follow-ups with delinquent customers.
• Identify, report, and investigate suspected cases of fraud or tampering.
• Escalate complex cases, such as client complaints, tampering, or fraud, and work closely with the Fraud Management team to resolve them effectively.
• Train field agents on key risk processes, including various collection techniques and repossession strategies.
• Drive operational rhythm by ensuring that field officers complete their collection calls and repossession tasks within the set timelines.
• Review and evaluate area portfolio and repayment trends, and develop daily, weekly, and monthly strategies to improve collection rates from delinquent customers.
• Conduct mystery market visits to assess sales quality, gather diverse insights from different areas, and refine strategic direction while addressing issues related to delinquent accounts and repayments.
• Provide weekly updates to Sales and Risk Management teams on field interventions conducted, results achieved, and customer insights gained.
• Design, pilot, and operationalize collection processes aimed at improving repayment rates and enhancing customer satisfaction.

You might be a strong candidate if you:

• Have a bachelor's Degree or Diploma, preferably in Criminology or a related field.
• Have a minimum of 2 years of experience in Collections, Fraud Identification, or Investigation.
• Have strong skills in fraud detection, investigation, and credit management.
• Have proficiency in advanced Excel and excellent attention to detail.
• Having experience in Microfinance, Banking, Fintech, or PAYGO is an added advantage.

What we offer:

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

• Convert delinquent accounts into current customers by conducting overdue client visits and making collection calls.
• Work with Area Business Managers, Field Sales Executives, and Energy Officers to minimize default rates through proactive follow-ups with delinquent customers.
• Identify, report, and investigate suspected cases of fraud or tampering.
• Escalate complex cases, such as client complaints, tampering, or fraud, and work closely with the Fraud Management team to resolve them effectively.
• Train field agents on key risk processes, including various collection techniques and repossession strategies.
• Drive operational rhythm by ensuring that field officers complete their collection calls and repossession tasks within the set timelines.
• Review and evaluate area portfolio and repayment trends, and develop daily, weekly, and monthly strategies to improve collection rates from delinquent customers.
• Conduct mystery market visits to assess sales quality, gather diverse insights from different areas, and refine strategic direction while addressing issues related to delinquent accounts and repayments.
• Provide weekly updates to Sales and Risk Management teams on field interventions conducted, results achieved, and customer insights gained.
• Design, pilot, and operationalize collection processes aimed at improving repayment rates and enhancing customer satisfaction.

• Fraud detection
• Investigation
• Credit management
• Advanced Excel
• Attention to detail

• Bachelor's Degree or Diploma, preferably in Criminology or a related field.
• Minimum of 2 years of experience in Collections, Fraud Identification, or Investigation.
• Experience in Microfinance, Banking, Fintech, or PAYGO is an added advantage.