About the role:

The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognised as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manner.

What you would be expected to do

Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.

Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.

Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.

Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.

Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.

Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.

Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.

Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.

Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.

Control Marketing & Other spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.

Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

Grow Retail presence: Ensure the retail network in your Area grows with the help of the Cluster leaders, hired under you.

• You might be a strong candidate if you
• Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction
• Have knowledge of the territory

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

• Coordinate sales, collections and distribution operations in the assigned area for direct distribution of Sun King Solar products sold on Pay-As-You-Basis (“EasyBuy”).
• Generate sales, ensure timely and accurate collections, and drive rapid, sustainable growth in Direct Distribution.
• Hire, train, and maintain a team of at least 40 Sun King Energy Officers.
• Utilize multiple avenues to find talent, leveraging village influencers.
• Create reputation and goodwill for Sun King's mission.
• Provide training to Energy Officers on sales, collections, product, technical, inventory, and logistics.
• Supervise Energy Officers with integrity, ethics, and professionalism.
• Provide role clarity to Energy Officers regarding daily tasks, sales & collections plans, routes, and targets.
• Ensure Energy Officers have defined sales routes/areas, product demonstration skills, and confidence to resolve customer queries.
• Ensure Energy Officers have access to the Area Business Manager for questions and concerns.
• Conduct daily field visits and weekly touchpoints with every Energy Officer.
• Resolve Energy Officer issues and report them to the Regional Business Manager weekly.
• Ensure the first 5 sales of each Energy Officer are conducted with the Area Business Manager.
• Conduct joint field work with Energy Officers for sales and collection training and engagement.
• Organize night activations, market activations, and community visits for group sales.
• Meet or exceed sales and collection targets.
• Provide daily and weekly updates on sales, EO recruitments, and customer issues.
• Review collection progress with Energy Officers daily and provide training on improving collections.
• Conduct customer and area profiling, ensure timely collection follow-ups, and resolve customer issues.
• Repossess systems as a last recourse in case of customer default.
• Monitor competitors and take measures to protect and grow the business.
• Provide world-class customer service for product delivery, training, installation, and warranty issues.
• Ensure customer issues are resolved within 24 hours.
• Provide marketing materials and equipment to Energy Officers.
• Ensure maximum return on investment for marketing, supply chain, store maintenance, and smartphone issuance costs.
• Conduct weekly table meetings with Energy Officers, ensuring Regional Business Manager presence.
• Coordinate and organize meetings for maximum attendance and progress.
• Recognize outstanding performers and maintain high Energy Officer motivation.
• Grow the retail network with the help of Cluster leaders.

• Sales
• Collections
• Distribution coordination
• Team management and retention
• Training and development
• Performance management
• Field sales process management
• Customer issue resolution
• Marketing and spend control
• Retail network growth
• Excellent Computer knowledge (Excel, PowerPoint)
• Extensive Customer Care experience
• Innovation and out-of-the-box thinking
• Planning, Organizing, Prioritizing
• Maximizing value and seeing the big picture
• Relationship building (internal & external)
• Active listening
• Coaching
• Disciplined learning practice
• Operation Excellence
• Knowledge of the territory

• Degree in a Business-related field OR equivalent.
• At least 3 years hands-on experience in Sales.
• Excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint.
• Extensive Customer Care experience.
• Innovative mindset.
• Skilled in Planning, Organizing, Prioritizing, maximizing value and seeing the big picture.
• Ability to skillfully build and maintain internal & external relationships.
• Good listening skills, ability to coach others, and disciplined learning practice.
• Operation Excellence (Keeps promise, seeks to be informed, gives excellent Customer Satisfaction).
• Knowledge of the territory.