5 Control Center Operator
2025-06-30T10:18:31+00:00
EvMak
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https://www.greattanzaniajobs.com/jobs
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Information Technology
Computer & IT
2025-07-15T17:00:00+00:00
Tanzania
8
Job Purpose
The Control Center Operator is responsible for monitoring and managing the real-time operations of installed systems and field infrastructure. The role ensures continuous functionality, promptly addresses faults, and escalates incidents to relevant technical teams.
Key Responsibilities
- Monitor system dashboards, alerts, and control center applications in real-time.
- Log incidents, escalate system faults to relevant departments, and follow up until resolution.
- Coordinate with field support teams and technical staff during system outages or service interruptions.
- Ensure proper operation of central monitoring equipment and maintain system logs.
- Perform basic troubleshooting or remote resets where applicable.
- Follow protocols and escalation paths for incidents, security breaches, or service degradation.
- Document system status and generate daily operational reports.
- Support the execution of scheduled maintenance or emergency response plans.
Education
Required Qualifications
- Diploma or Bachelor’s degree in Information Technology, Electronics, or a related field.
- Technical certifications or control center operations training are an advantage.
Experience
- Minimum of 2 years in a monitoring or operations control center role.
- Familiarity with system dashboards, SCADA tools, or NOC/SOC environments is preferred.
Must Have
Key Skills & Competencies
- Strong attention to detail and situational awareness.
- Ability to follow procedures and make quick decisions under pressure.
- Effective communication with technical and non-technical teams.
- Basic understanding of IT systems, networking, or infrastructure monitoring tools.
- Comfortable working in shift-based environments, including weekends or nights if needed.
Performance
Metrics Accurate logging and documentation of incidents Timely escalation and resolution coordination Control center uptime and monitoring accuracy Communication responsiveness and team collaboration Shift and protocol adherence
Monitor system dashboards, alerts, and control center applications in real-time. Log incidents, escalate system faults to relevant departments, and follow up until resolution. Coordinate with field support teams and technical staff during system outages or service interruptions. Ensure proper operation of central monitoring equipment and maintain system logs. Perform basic troubleshooting or remote resets where applicable. Follow protocols and escalation paths for incidents, security breaches, or service degradation. Document system status and generate daily operational reports. Support the execution of scheduled maintenance or emergency response plans.
Strong attention to detail and situational awareness. Ability to follow procedures and make quick decisions under pressure. Effective communication with technical and non-technical teams. Basic understanding of IT systems, networking, or infrastructure monitoring tools. Comfortable working in shift-based environments, including weekends or nights if needed.
Diploma or Bachelor’s degree in Information Technology, Electronics, or a related field. Technical certifications or control center operations training are an advantage. Minimum of 2 years in a monitoring or operations control center role. Familiarity with system dashboards, SCADA tools, or NOC/SOC environments is preferred.
JOB-6862647729e83
Vacancy title:
5 Control Center Operator
[Type: FULL_TIME, Industry: Information Technology, Category: Computer & IT]
Jobs at:
EvMak
Deadline of this Job:
Tuesday, July 15 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Monday, June 30 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose
The Control Center Operator is responsible for monitoring and managing the real-time operations of installed systems and field infrastructure. The role ensures continuous functionality, promptly addresses faults, and escalates incidents to relevant technical teams.
Key Responsibilities
- Monitor system dashboards, alerts, and control center applications in real-time.
- Log incidents, escalate system faults to relevant departments, and follow up until resolution.
- Coordinate with field support teams and technical staff during system outages or service interruptions.
- Ensure proper operation of central monitoring equipment and maintain system logs.
- Perform basic troubleshooting or remote resets where applicable.
- Follow protocols and escalation paths for incidents, security breaches, or service degradation.
- Document system status and generate daily operational reports.
- Support the execution of scheduled maintenance or emergency response plans.
Education
Required Qualifications
- Diploma or Bachelor’s degree in Information Technology, Electronics, or a related field.
- Technical certifications or control center operations training are an advantage.
Experience
- Minimum of 2 years in a monitoring or operations control center role.
- Familiarity with system dashboards, SCADA tools, or NOC/SOC environments is preferred.
Must Have
Key Skills & Competencies
- Strong attention to detail and situational awareness.
- Ability to follow procedures and make quick decisions under pressure.
- Effective communication with technical and non-technical teams.
- Basic understanding of IT systems, networking, or infrastructure monitoring tools.
- Comfortable working in shift-based environments, including weekends or nights if needed.
Performance
Metrics Accurate logging and documentation of incidents Timely escalation and resolution coordination Control center uptime and monitoring accuracy Communication responsiveness and team collaboration Shift and protocol adherence
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
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