Reporting relationships

• Functionally reports into: Customer Service Manager
• Administratively reports to: Customer Service Manager
• Supervises: Nil

Job objective(s)

To manage cash and cheque transactions and to maintain good service delivery at teller points

Duties and responsibilities

• Ensure prompt and efficient payment and posting of all cash and cheque transactions
• Ensure proper balancing on a daily basis
• Oversees responsibility for service delivery at teller points
• Any other duties as assigned by the supervisor

Key performance indicators

• Turnaround time
• Customer delivery service index
• Amount of revenue accrued through processing of customer transactions
• Number of error transactions
• Number of shortages and overages

Minimum education qualifications

Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.

Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language

Key competency list

Knowledge

• Banking operations, policies and procedures
• Basic Accounting

Skills/competencies

Professional disposition, Possess IT appreciation & application skills, Information Sourcing & Processing Skills, Ability to pay attention to detail & Customer Service orientation

• Ensure prompt and efficient payment and posting of all cash and cheque transactions
• Ensure proper balancing on a daily basis
• Oversees responsibility for service delivery at teller points
• Any other duties as assigned by the supervisor

• Professional disposition
• Possess IT appreciation & application skills
• Information Sourcing & Processing Skills
• Ability to pay attention to detail
• Customer Service orientation
• Banking operations, policies and procedures
• Basic Accounting

• Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.
• Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language