Job Role Insights

Date posted: 2026-08-07

Closing date: 2026-08-14

Job Description

REPORTING TO: Manager IT Infrastructure

RESPONSIBLE FOR: IT Infrastructure and Cloud Solutions

DEPARTMENT: IT

REGION: Dar es Salaam

HOURS OF WORK: 8am - 5pm Monday to Friday. Additional hours as required by workload.

POSITION: 1

PURPOSE OF JOB:

To provide hands-on technical administration, support, and optimization of the organization's IT and Cloud Infrastructure environments.

The position plays a key role in driving IT infrastructure modernization initiatives, strengthening platform reliability, enhancing security posture, and enabling business continuity through best-practice architecture and operational governance.

PRINCIPAL RESPONSIBILITIES

• Administer and support Microsoft Azure, Microsoft 365, and hybrid cloud environments including Exchange services online and on-prem.
• Manage Windows Server, Active Directory, Microsoft Entra ID, DNS, DHCP, Group Policy, SCCM, and identity services.
• Automate operational tasks using PowerShell scripting, Azure CLI, and infrastructure-as-code tools where appropriate.
• Maintain virtualization platforms, server infrastructure, storage, backup, and disaster recovery solutions.
• Monitoring cloud and hybrid infrastructure performance, availability, capacity, and security.
• Implement infrastructure security controls, patch management, vulnerability remediation, and access management best practices.
• Support cloud migrations, infrastructure upgrades, automation, and technology refresh initiatives.
• Conduct the assessments and apply infrastructure systems patches, upgrades, firmware updates, and security fixes.
• Ensure Cloud and on-premises incidents are resolved within agreed SLAs.
• Management of IT Infrastructure systems licenses, subscriptions and renewals.
• Attend to systems backup and recovery activities as part of the business continuity as per the Bank's standard and policies.
• Provide the Incident and Problem Management on level 2 and level 3 support for infrastructure-related incidents.

SKILLS:

• Demonstrated expertise in cloud infrastructure and services across Microsoft Azure, Exchange Online and Amazon Web Services (AWS) etc.
• Possesses strong expertise in Microsoft infrastructure technologies, including Active Directory (AD), Microsoft Exchange, SCCM, Azure, and other Microsoft enterprise solutions.
• Skills in RedHat Technologies including RedHat Satellite, OpenShift, RedHat Certification will be an added advantage.
• Knowledge in DevOps, Infrastructure as Code and Automation tools including GitHub, Terraform and RedHat Ansible.
• Knowledge in virtualization platforms and integration e.g., VMWare, Oracle Linux KVM Virtualization, Microsoft Hyper-V etc.
• Knowledge and expertise in server management to support the provisioning, configuration, and maintenance of enterprise infrastructure solutions.
• Strong knowledge of SAN storage technologies, including NetApp storage systems.
• Foundational knowledge of networking concepts and topologies to support enterprise cloud infrastructure operations.
• Customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written to a wide range of end-users.
• Good integrity, positive attitude, helpful, high commitment, competence, and motivation.

QUALIFICATIONS:

• Bachelor's degree (or equivalent) in IT/MIS.
• Minimum of 3 years' experience administering enterprise Microsoft infrastructure.
• Experience with Microsoft Azure, Active Directory, Microsoft 365 administration and PowerShell Scripting.
• Experience managing virtualization platforms, and enterprise storage solutions.
• Experience supporting hybrid cloud environments.
• Relevant Microsoft certifications (Azure, Microsoft 365, Windows Server) will be required.
• A high standard of interpersonal and communication skills, and the ability to handle confidential information.
• Demonstrable competency in managing relationships with key stakeholders and a strong customer service focus.
• Proven ability to adapt to a changing working environment with a flexible approach to working.

• Administer and support Microsoft Azure, Microsoft 365, and hybrid cloud environments including Exchange services online and on-prem.
• Manage Windows Server, Active Directory, Microsoft Entra ID, DNS, DHCP, Group Policy, SCCM, and identity services.
• Automate operational tasks using PowerShell scripting, Azure CLI, and infrastructure-as-code tools where appropriate.
• Maintain virtualization platforms, server infrastructure, storage, backup, and disaster recovery solutions.
• Monitoring cloud and hybrid infrastructure performance, availability, capacity, and security.
• Implement infrastructure security controls, patch management, vulnerability remediation, and access management best practices.
• Support cloud migrations, infrastructure upgrades, automation, and technology refresh initiatives.
• Conduct the assessments and apply infrastructure systems patches, upgrades, firmware updates, and security fixes.
• Ensure Cloud and on-premises incidents are resolved within agreed SLAs.
• Management of IT Infrastructure systems licenses, subscriptions and renewals.
• Attend to systems backup and recovery activities as part of the business continuity as per the Bank's standard and policies.
• Provide the Incident and Problem Management on level 2 and level 3 support for infrastructure-related incidents.

• Demonstrated expertise in cloud infrastructure and services across Microsoft Azure, Exchange Online and Amazon Web Services (AWS) etc.
• Possesses strong expertise in Microsoft infrastructure technologies, including Active Directory (AD), Microsoft Exchange, SCCM, Azure, and other Microsoft enterprise solutions.
• Skills in RedHat Technologies including RedHat Satellite, OpenShift, RedHat Certification will be an added advantage.
• Knowledge in DevOps, Infrastructure as Code and Automation tools including GitHub, Terraform and RedHat Ansible.
• Knowledge in virtualization platforms and integration e.g., VMWare, Oracle Linux KVM Virtualization, Microsoft Hyper-V etc.
• Knowledge and expertise in server management to support the provisioning, configuration, and maintenance of enterprise infrastructure solutions.
• Strong knowledge of SAN storage technologies, including NetApp storage systems.
• Foundational knowledge of networking concepts and topologies to support enterprise cloud infrastructure operations.
• Customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written to a wide range of end-users.
• Good integrity, positive attitude, helpful, high commitment, competence, and motivation.

• Bachelor's degree (or equivalent) in IT/MIS.
• Minimum of 3 years' experience administering enterprise Microsoft infrastructure.
• Experience with Microsoft Azure, Active Directory, Microsoft 365 administration and PowerShell Scripting.
• Experience managing virtualization platforms, and enterprise storage solutions.
• Experience supporting hybrid cloud environments.
• Relevant Microsoft certifications (Azure, Microsoft 365, Windows Server) will be required.
• A high standard of interpersonal and communication skills, and the ability to handle confidential information.
• Demonstrable competency in managing relationships with key stakeholders and a strong customer service focus.
• Proven ability to adapt to a changing working environment with a flexible approach to working.