Basic Purpose:

Management of defaulted borrowers by devising strategies to ensure maximum recoveries/collections.

Ensuring that recovery actions are done timely and cost effectively to maximize the bank profit.

Closely working with business team, legal team and other stakeholders inside and outside the bank aiming to improve recovery rate and constantly providing feedback as a lesson learnt to the business/origination team.

Main Duties and Responsibilities:

• Review customers’ cases and devise strategy to enable the bank to maximize loan collection.
• Advising supervisor and or bank management on the best recovery strategies.
• Review and visit collaterals for defaulted customers and respectively strategize recovery action/route for each collaterals/customers.
• Institute recovery action on all defaulted accounts as and when required.
• Timeous and adequate actioning of all accounts in terms of recovery strategy to ensure maximization of recoveries and hitting the agreed target.
• Develop recovery actions for each account under his/her portfolio and follow up implementation of the actions to ensure maximum recovery are made in line with the bank budget/target.
• Identify accounts with settlement and follow the laid procedure to ensure settlement is reached.
• Mentoring and supervising of junior staff
• Ensure recovery actions are made according to the laid down bank policy, procedure and governing laws.
• Timely follow up with external collection agents (Auctioneers/Debt Collectors) to ensure fulfilment of the assigned duties.
• Provide weekly and monthly report on progress of Recovery, Projections for recoveries and number of recoveries made within the specific time as required.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Bank and to avoid legal action/sanction or consequential losses in respect of regulatory and operational compliance matters
• Adhere to Bank policies and procedures.
• Timeously refer all insurance claims, retrenchments, disabilities, deceased, and insolvencies, tracing matters, investigation matters and recommended repossession action to the supervisor

• Review customers’ cases and devise strategy to enable the bank to maximize loan collection.
• Advising supervisor and or bank management on the best recovery strategies.
• Review and visit collaterals for defaulted customers and respectively strategize recovery action/route for each collaterals/customers.
• Institute recovery action on all defaulted accounts as and when required.
• Timeous and adequate actioning of all accounts in terms of recovery strategy to ensure maximization of recoveries and hitting the agreed target.
• Develop recovery actions for each account under his/her portfolio and follow up implementation of the actions to ensure maximum recovery are made in line with the bank budget/target.
• Identify accounts with settlement and follow the laid procedure to ensure settlement is reached.
• Mentoring and supervising of junior staff
• Ensure recovery actions are made according to the laid down bank policy, procedure and governing laws.
• Timely follow up with external collection agents (Auctioneers/Debt Collectors) to ensure fulfilment of the assigned duties.
• Provide weekly and monthly report on progress of Recovery, Projections for recoveries and number of recoveries made within the specific time as required.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Bank and to avoid legal action/sanction or consequential losses in respect of regulatory and operational compliance matters
• Adhere to Bank policies and procedures.
• Timeously refer all insurance claims, retrenchments, disabilities, deceased, and insolvencies, tracing matters, investigation matters and recommended repossession action to the supervisor