Senior Officer – Issuing
2025-06-10T18:32:10+00:00
Equity Bank
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https://www.greattanzaniajobs.com/jobs
FULL_TIME
Tanzania
Dar es Salaam
00000
Tanzania
Banking
Accounting & Finance
2025-06-13T17:00:00+00:00
Tanzania
8
The job holder will be mainly responsible for overseeing and managing the issuance of credit, debit, prepaid, and other types of payment cards for a financial institution. This role involves ensuring compliance with security and regulatory standards, coordinating with various departments, and providing excellent customer service.
Main duties and responsibilities
- Oversee the end-to-end process of card issuance, including card production, personalization, and distribution.
- Implement and adhere to security protocols to protect cardholder data and prevent fraud.
- Ensure compliance with regulatory requirements, such as Payment Card Industry Data Security Standard (PCI DSS) and other relevant laws.
- Conduct regular audits and risk assessments to identify and mitigate potential security threats.
- Address customer inquiries and issues related to card issuance, such as lost or stolen cards stoppage.
- Provide support and guidance to customers on the use and features of their cards.
- Work closely with other departments, such as IT, customer service, and compliance, to ensure smooth card issuance operations.
- Liaise with external vendors on card manufacturers (stock management).
- Monitor and report on key performance indicators (KPIs) related to card issuance, such as error rates and customer satisfaction.
- Continuously evaluate and improve card issuance processes to enhance efficiency and customer experience.
- Stay updated with industry trends and technological advancements in payment cards and security.
- Perform any other responsibilities as may be assigned by the immediate supervisor.
Knowledge, skills, qualifications, and experience
Knowledge
- Strong knowledge of card issuance processes and security standards.
- Excellent organization and multitasking abilities.
- Strong communication and customer service skills.
- Attention to detail and a commitment to accuracy.
- Familiarity with relevant software and systems used in card issuance and management.
- Ability to work under pressure and meet deadlines.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Relationship management with all employees and key decision makers.
- The role requires a customer-focused person, committed, and with keen business acumen.
- Computer proficiency.
Skills
- Effective listening skills.
- Good communication skills.
- Problem-solving skills.
- Personal integrity with a high regard for maintaining strict confidentiality.
- Excellent time management.
Qualifications
- Bachelor’s degree in Information Technology or any business-related field.
Work experience
- At least 2 years of relevant working experience in the banking sector.
Oversee the end-to-end process of card issuance, including card production, personalization, and distribution.
Implement and adhere to security protocols to protect cardholder data and prevent fraud.
Ensure compliance with regulatory requirements, such as Payment Card Industry Data Security Standard (PCI DSS) and other relevant laws.
Conduct regular audits and risk assessments to identify and mitigate potential security threats.
Address customer inquiries and issues related to card issuance, such as lost or stolen cards stoppage.
Provide support and guidance to customers on the use and features of their cards.
Work closely with other departments, such as IT, customer service, and compliance, to ensure smooth card issuance operations.
Liaise with external vendors on card manufacturers (stock management).
Monitor and report on key performance indicators (KPIs) related to card issuance, such as error rates and customer satisfaction.
Continuously evaluate and improve card issuance processes to enhance efficiency and customer experience.
Stay updated with industry trends and technological advancements in payment cards and security.
Perform any other responsibilities as may be assigned by the immediate supervisor.
Strong knowledge of card issuance processes and security standards.
Excellent organization and multitasking abilities.
Strong communication and customer service skills.
Attention to detail and a commitment to accuracy.
Familiarity with relevant software and systems used in card issuance and management.
Ability to work under pressure and meet deadlines.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Relationship management with all employees and key decision makers.
The role requires a customer-focused person, committed, and with keen business acumen.
Computer proficiency.
Bachelor’s degree in Information Technology or any business-related field.
Work experience
At least 2 years of relevant working experience in the banking sector.
JOB-68487a2a2481c
Vacancy title:
Senior Officer – Issuing
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance]
Jobs at:
Equity Bank
Deadline of this Job:
Friday, June 13 2025
Duty Station:
Tanzania | Dar es Salaam | Tanzania
Summary
Date Posted: Tuesday, June 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The job holder will be mainly responsible for overseeing and managing the issuance of credit, debit, prepaid, and other types of payment cards for a financial institution. This role involves ensuring compliance with security and regulatory standards, coordinating with various departments, and providing excellent customer service.
Main duties and responsibilities
- Oversee the end-to-end process of card issuance, including card production, personalization, and distribution.
- Implement and adhere to security protocols to protect cardholder data and prevent fraud.
- Ensure compliance with regulatory requirements, such as Payment Card Industry Data Security Standard (PCI DSS) and other relevant laws.
- Conduct regular audits and risk assessments to identify and mitigate potential security threats.
- Address customer inquiries and issues related to card issuance, such as lost or stolen cards stoppage.
- Provide support and guidance to customers on the use and features of their cards.
- Work closely with other departments, such as IT, customer service, and compliance, to ensure smooth card issuance operations.
- Liaise with external vendors on card manufacturers (stock management).
- Monitor and report on key performance indicators (KPIs) related to card issuance, such as error rates and customer satisfaction.
- Continuously evaluate and improve card issuance processes to enhance efficiency and customer experience.
- Stay updated with industry trends and technological advancements in payment cards and security.
- Perform any other responsibilities as may be assigned by the immediate supervisor.
Knowledge, skills, qualifications, and experience
Knowledge
- Strong knowledge of card issuance processes and security standards.
- Excellent organization and multitasking abilities.
- Strong communication and customer service skills.
- Attention to detail and a commitment to accuracy.
- Familiarity with relevant software and systems used in card issuance and management.
- Ability to work under pressure and meet deadlines.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Relationship management with all employees and key decision makers.
- The role requires a customer-focused person, committed, and with keen business acumen.
- Computer proficiency.
Skills
- Effective listening skills.
- Good communication skills.
- Problem-solving skills.
- Personal integrity with a high regard for maintaining strict confidentiality.
- Excellent time management.
Qualifications
- Bachelor’s degree in Information Technology or any business-related field.
Work experience
- At least 2 years of relevant working experience in the banking sector.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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