A hands-on leader to manage the team, the guests, and the supply chain. You will be responsible for high standards, from the coffee bar to the back office.

Key Responsibilities

Quality Assurance: Personally test and taste dishes coming out of the kitchen. You have the authority to “stop” any plate that does not meet standards before it reaches a customer.

Team Leadership: Authority over hiring and firing. Build a high-performance team and manage all disciplinary actions with professional transparency.

Client & Feedback: Lead the floor, manage high-value guests, and collect feedback to drive immediate service improvements.

Floor & Barista Support: Stay active on the floor; assist the barista or service team during peak hours to ensure speed and quality.

Smart Procurement: Leverage your knowledge of local markets to source the best ingredients and supplies while reducing waste.

Customer service management: Able to manage all types of bookings and deal with all types of customers and phone calls

Requirements

5+ years of restaurant management experience.

Proven track record of hiring and managing staff.

Expert Palate: Strong ability to judge food quality, seasoning, and presentation instantly.

HR Authority: Proven experience in talent acquisition and staff performance management.

Local Market Knowledge: A strong network of local vendors and suppliers.

Results-First Mind-set: A hands-on leader who prioritizes tangible service improvements and guest satisfaction.

• Personally test and taste dishes coming out of the kitchen. You have the authority to “stop” any plate that does not meet standards before it reaches a customer.
• Authority over hiring and firing. Build a high-performance team and manage all disciplinary actions with professional transparency.
• Lead the floor, manage high-value guests, and collect feedback to drive immediate service improvements.
• Stay active on the floor; assist the barista or service team during peak hours to ensure speed and quality.
• Leverage your knowledge of local markets to source the best ingredients and supplies while reducing waste.
• Able to manage all types of bookings and deal with all types of customers and phone calls

• Strong ability to judge food quality, seasoning, and presentation instantly.
• Proven experience in talent acquisition and staff performance management.
• A strong network of local vendors and suppliers.
• A hands-on leader who prioritizes tangible service improvements and guest satisfaction.
• Able to manage all types of bookings and deal with all types of customers and phone calls

• 5+ years of restaurant management experience.
• Proven track record of hiring and managing staff.