Vacancy title:
Reservation Officer

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Miracle Experience

Deadline of this Job:
Saturday, May 24 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Tuesday, May 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Miracle Air was established to provide a premium travel experience, saving travelers time and offering unmatched privacy, flexibility, and luxury in journeys to safari and beach destinations.

Inspired by the legacy of Miracle Experience, Miracle Air delivers a seamless journey designed for families and groups to explore Tanzania on their terms.

Key Responsibilities: 

• Respond to reservation inquiries via phone, email, or online platforms in a prompt and courteous manner. • Accurately enter and manage reservation details in the system. 
• Confirm bookings and send relevant correspondence to guests. 
• Update availability and rates across all booking channels. 
• Coordinate with other team members to ensure smooth guest experiences. 
• Monitor and manage cancellations, no-shows, and overbookings. 
• Maintain up-to-date knowledge of Miracle Air standards and operational changes. 

Requirements: 

• Diploma or degree inTravel, Tourism or a related field. 
• Prior experience in airline reservations or the aviation industry is preferred. 
• Proficiency in reservation systems ( e.g GO7 System) 
• Strong communication and customer service skills. 
• Strong customer service orientation and problem-solving ability. 
• Ability to multitask and work well under pressure. 
• Flexible to work shifts, weekends, and holidays as required. 

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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