Job Overview:

We are looking for a detail-oriented and sales-driven Reservation Agent to handle all booking inquiries. You will be responsible for converting inquiries into confirmed reservations, optimizing room occupancy, and providing accurate information to potential guests to ensure a seamless booking experience.

Key Responsibilities:

Handle Bookings: Manage reservations via phone, email, and online travel agents (OTAs).

Upselling: Maximize revenue by upselling room categories, meal plans, and lodge activities.

Customer Service: Provide potential guests with accurate information about room availability, rates, and lodge policies.

Data Management: Accurately enter and maintain reservation details in the Property Management System (PMS).

Confirmation & Communication: Send booking confirmations and pre-arrival information to guests. Communicate special requests to relevant departments (Kitchen, Front Office).

Reporting: Assist in preparing daily, weekly, and monthly reservation reports.

Qualifications & Requirements:

• Proven experience in a reservations or front office role, preferably in a lodge or hotel.
• Strong sales skills and a customer-focused mindset.
• Excellent computer literacy, including experience with PMS and MS Office.
• Meticulous attention to detail and accuracy.
• Ability to work under pressure and handle multiple inquiries.
• Fluency in English; additional languages are a plus.
• Must be eligible to work in Tanzania.

• Manage reservations via phone, email, and online travel agents (OTAs).
• Maximize revenue by upselling room categories, meal plans, and lodge activities.
• Provide potential guests with accurate information about room availability, rates, and lodge policies.
• Accurately enter and maintain reservation details in the Property Management System (PMS).
• Send booking confirmations and pre-arrival information to guests.
• Communicate special requests to relevant departments (Kitchen, Front Office).
• Assist in preparing daily, weekly, and monthly reservation reports.

• Sales skills
• Customer-focused mindset
• Computer literacy (PMS, MS Office)
• Attention to detail
• Ability to work under pressure
• Fluency in English

• Proven experience in a reservations or front office role, preferably in a lodge or hotel.
• Must be eligible to work in Tanzania.