Requests Management Analyst
2025-06-19T20:28:06+00:00
NMB Bank
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_5940/logo/NMB%20Bank%20.jpeg
https://www.nmbbank.co.tz/
FULL_TIME
Head Office
Dar es Salaam
00000
Tanzania
Banking
Computer & IT
2025-07-01T17:00:00+00:00
Tanzania
8
Job Purpose:
Responsible to attend IT System user access requests within the Bank, by granting authorized users the right access to use IT system services while preventing access to non-authorized users.
Main Responsibilities:
- Act as a single point of contact for requests logged in to Service Manager, phone calls and emails from staff regarding IT System Access and queries.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Create user accounts, change role profiles, reset passwords, create email groups, shifting users from department to department, branch to branch and Role to role.
- Requests management revokes rights when a user’s status changes through transfer, resignation, or termination
- Assign various limits to users as per requests and authorization from Branch Operations Management.
- Periodically review the roles and access rights assigned to users to ensure that only necessary rights are being granted and that there are no rights conflicts among the roles or groups.
- Receiving, logging and managing calls from internal staff via Service Manager Max tool, telephone and email for all other banking operational issues.
- Support coverage includes Branches, Zonal Office and Head Office.
- Demonstrate high integrity and confidentiality in all activities related to the role.
Knowledge and Skills:
- Strong operational knowledge of Core Banking Systems Flexcube, Cregora, Sybrin, E-Teller, Customer Onboarding etc.
- Good understanding of Bank products and their end-to-end processes in Flexcube, Sybrin, E-Teller, Customer Onboarding system etc.
- Good knowledge of bank policies, procedures and systems
- Excellent communication skills and telephone etiquette.
- Problem solving ability
- Time Management
- Team Player
- Ability to work well under pressure
- Attentive to details.
Qualifications and Experience:
- Bachelor’s degree in computer science, Information Technology or related field.
- Technical SMAX Technical Portal, Card Systems, CBS
- An ITIL (ITIL v4) Certification will be an added advantage
- A minimum of 2 years’ work experience; experience in banking operations will be an added advantage
Act as a single point of contact for requests logged in to Service Manager, phone calls and emails from staff regarding IT System Access and queries. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Create user accounts, change role profiles, reset passwords, create email groups, shifting users from department to department, branch to branch and Role to role. Requests management revokes rights when a user’s status changes through transfer, resignation, or termination Assign various limits to users as per requests and authorization from Branch Operations Management. Periodically review the roles and access rights assigned to users to ensure that only necessary rights are being granted and that there are no rights conflicts among the roles or groups. Receiving, logging and managing calls from internal staff via Service Manager Max tool, telephone and email for all other banking operational issues. Support coverage includes Branches, Zonal Office and Head Office. Demonstrate high integrity and confidentiality in all activities related to the role.
Strong operational knowledge of Core Banking Systems Flexcube, Cregora, Sybrin, E-Teller, Customer Onboarding etc. Good understanding of Bank products and their end-to-end processes in Flexcube, Sybrin, E-Teller, Customer Onboarding system etc. Good knowledge of bank policies, procedures and systems Excellent communication skills and telephone etiquette. Problem solving ability Time Management Team Player Ability to work well under pressure Attentive to details.
Bachelor’s degree in computer science, Information Technology or related field. Technical SMAX Technical Portal, Card Systems, CBS An ITIL (ITIL v4) Certification will be an added advantage A minimum of 2 years’ work experience; experience in banking operations will be an added advantage
JOB-685472d62caef
Vacancy title:
Requests Management Analyst
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
NMB Bank
Deadline of this Job:
Tuesday, July 1 2025
Duty Station:
Head Office | Dar es Salaam | Tanzania
Summary
Date Posted: Thursday, June 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
Responsible to attend IT System user access requests within the Bank, by granting authorized users the right access to use IT system services while preventing access to non-authorized users.
Main Responsibilities:
- Act as a single point of contact for requests logged in to Service Manager, phone calls and emails from staff regarding IT System Access and queries.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Create user accounts, change role profiles, reset passwords, create email groups, shifting users from department to department, branch to branch and Role to role.
- Requests management revokes rights when a user’s status changes through transfer, resignation, or termination
- Assign various limits to users as per requests and authorization from Branch Operations Management.
- Periodically review the roles and access rights assigned to users to ensure that only necessary rights are being granted and that there are no rights conflicts among the roles or groups.
- Receiving, logging and managing calls from internal staff via Service Manager Max tool, telephone and email for all other banking operational issues.
- Support coverage includes Branches, Zonal Office and Head Office.
- Demonstrate high integrity and confidentiality in all activities related to the role.
Knowledge and Skills:
- Strong operational knowledge of Core Banking Systems Flexcube, Cregora, Sybrin, E-Teller, Customer Onboarding etc.
- Good understanding of Bank products and their end-to-end processes in Flexcube, Sybrin, E-Teller, Customer Onboarding system etc.
- Good knowledge of bank policies, procedures and systems
- Excellent communication skills and telephone etiquette.
- Problem solving ability
- Time Management
- Team Player
- Ability to work well under pressure
- Attentive to details.
Qualifications and Experience:
- Bachelor’s degree in computer science, Information Technology or related field.
- Technical SMAX Technical Portal, Card Systems, CBS
- An ITIL (ITIL v4) Certification will be an added advantage
- A minimum of 2 years’ work experience; experience in banking operations will be an added advantage
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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