About DCB Commercial Bank Plc

DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance clients, small to medium-sized businesses (MSMEs), as well as large corporate clients.

It maintains a wide branch network with over 8 branches, more than 1,000 DCB Wakala Agents, and over 280 UmojaSwitch ATMs. These serve more than 3 million customers across the country.

Job Title and Overview

Position: Relationship Officer, Business Banking (11 positions)

The successful candidate will be responsible for growing liabilities and deposits, maintaining a quality portfolio, and earning income. This is achieved by engaging both DCB and non-DCB business and corporate clients to ensure the bank’s strategy is achieved.

Key Responsibilities

• Work with Relationship/Branch Managers to grow the business portfolio through product volume, new client acquisition, and increasing the number of products held per client.
• Develop and implement client acquisition strategies to identify the right product and service opportunities to offer clients.
• Attain incremental sales through nurturing relationships with existing clients, understanding and anticipating their needs, and providing suitable financial services.
• Maintain product knowledge and work closely with the product team in developing tailor-made solutions according to customer needs.
• Support the maintenance of the potential clients list in relevant sectors, as well as refining the list in liaison with relevant stakeholders.
• Participate in sales planning initiatives and design appropriate relationship plans to generate new business through marketing calls, promotions, and presentations.
• Adhere to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
• Proactively conduct pre- and post-monitoring visits to clients, ensuring clients’ ability to make repayments based on their financial and personal circumstances.
• Achieve prescribed disbursement and deposit weekly and monthly targets.
• Write and submit periodic status reports to the Branch Manager, including daily activity reports and calls/follow-ups made.

Qualifications and Experience

• Bachelor’s degree from a recognized institution.
• 3 years’ experience in a sales and client management role in a financial institution.
• Good working knowledge of the business banking environment and practices in Dar es Salaam.
• Good selling and negotiation skills.
• Customer-centric approach with excellent communication skills.
• Proficient in the use of Microsoft Office tools.

• Work with Relationship/Branch Managers to grow the business portfolio through product volume, new client acquisition, and increasing the number of products held per client.
• Develop and implement client acquisition strategies to identify the right product and service opportunities to offer clients.
• Attain incremental sales through nurturing relationships with existing clients, understanding and anticipating their needs, and providing suitable financial services.
• Maintain product knowledge and work closely with the product team in developing tailor-made solutions according to customer needs.
• Support the maintenance of the potential clients list in relevant sectors, as well as refining the list in liaison with relevant stakeholders.
• Participate in sales planning initiatives and design appropriate relationship plans to generate new business through marketing calls, promotions, and presentations.
• Adhere to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
• Proactively conduct pre- and post-monitoring visits to clients, ensuring clients’ ability to make repayments based on their financial and personal circumstances.
• Achieve prescribed disbursement and deposit weekly and monthly targets.
• Write and submit periodic status reports to the Branch Manager, including daily activity reports and calls/follow-ups made.

• Good selling and negotiation skills.
• Customer-centric approach with excellent communication skills.
• Proficient in the use of Microsoft Office tools.

• Bachelor’s degree from a recognized institution.
• 3 years’ experience in a sales and client management role in a financial institution.
• Good working knowledge of the business banking environment and practices in Dar es Salaam.