Job Objective

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products and services to corporate companies.

Key Duties and Responsibilities

• Maximize account profitability by selling other bank products and services to existing customers.
• Drive collections in customers’ accounts to support FX and other business lines.
• Identify and develop conglomerates banking relationships.
• Ensure proper documentation throughout the credit application and availment process.
• Source for and monitor customers’ tenured investments or facilities.
• Respond promptly and satisfactorily to customers’ daily requests and complaints.
• Prepare weekly and monthly statistics/performance reports for management use.
• Monitor customers’ main accounts regularly.
• Reconcile all transactions on customers’ accounts where and when necessary.
• Initiate and carry out recovery actions on non-performing credit facilities.
• Maintain a comprehensive database of customers’ operational records, including existing and prospective customer data.
• Perform other duties as assigned by the Head of Corporate and Commercial Banking.

Reporting Relationships

Functionally reports to: Head of Corporate and Commercial Banking

Administratively reports to: Head of Corporate and Commercial Banking

Key Performance Indicators (KPIs)

• Actual deposit growth against budget
• Achievement of Profit Before Tax (PBT) budget
• Timeliness in delivering revenue generation reports
• Number of corporate accounts opened per annum
• Timeliness and effectiveness in completion of assigned tasks
• Efficiency level at executing scheduled and ad hoc assignments
• Effectiveness in establishing new relationships
• Targets assigned versus actual achievement

Minimum Education Qualifications

• Bachelor’s Degree in any field
• Master’s degree and professional certification is an added advantage

Minimum Experience

• Minimum 4 years in Relationship Management/Marketing experience
• Credit experience is required

Key Competencies

Knowledge

• Internal processes and policies of the bank
• Good understanding of the financial services sector
• Bank products and services

Skills and Competencies

• Interpersonal skills
• Advisory skills
• Strategic thinking
• Relationship management
• Negotiation and analytical skills
• Product development
• Leadership skills
• Selling and marketing skills

• Maximize account profitability by selling other bank products and services to existing customers.
• Drive collections in customers’ accounts to support FX and other business lines.
• Identify and develop conglomerates banking relationships.
• Ensure proper documentation throughout the credit application and availment process.
• Source for and monitor customers’ tenured investments or facilities.
• Respond promptly and satisfactorily to customers’ daily requests and complaints.
• Prepare weekly and monthly statistics/performance reports for management use.
• Monitor customers’ main accounts regularly.
• Reconcile all transactions on customers’ accounts where and when necessary.
• Initiate and carry out recovery actions on non-performing credit facilities.
• Maintain a comprehensive database of customers’ operational records, including existing and prospective customer data.
• Perform other duties as assigned by the Head of Corporate and Commercial Banking.

• Interpersonal skills
• Advisory skills
• Strategic thinking
• Relationship management
• Negotiation and analytical skills
• Product development
• Leadership skills
• Selling and marketing skills

• Bachelor’s Degree in any field
• Master’s degree and professional certification is an added advantage