INTRODUCTION

SUA Investment Company Limited is a subsidiary company of the Sokoine University of Agriculture (SUA), incorporated under the Companies Act No. 12 of 2002. The core objective of the Company is to establish, operate, and coordinate various commercial enterprises and income-generating activities to supplement the University's revenue, thereby supporting academic operations, research, and general university development.

The Company is seeking to recruit a competent, committed, and results-oriented Receptionist to serve as the first point of contact for visitors, clients, investors, staff, and other stakeholders of SUA Investment Company. The successful candidate will provide professional front-office services and support the smooth flow of communication within the Company.

KEY RESPONSIBILITIES AND ROLES

The Receptionist Officer will:

• Receive, welcome, and assist visitors and clients professionally and courteously.
• Operate the reception desk and ensure that visitors are attended to promptly.
• Notify relevant staff when visitors arrive for appointments.
• Schedule and confirm appointments and meetings.
• Maintain an organized, clean, and professional reception area.
• Provide basic information about the Company, its services, and office procedures.
• Support the Administration Officer with general administrative duties.
• Ensure that confidential information received at the reception desk is handled appropriately.
• Monitor office access and report any security or maintenance concerns.
• Assist in organizing meetings, workshops, and other Company events.
• Perform any other duties assigned by the supervisor or management.

INDICATORS OF GOOD PERFORMANCE

• Professional and courteous treatment of all visitors and clients.
• A clean, organized, and welcoming reception area.
• Effective communication with staff and external stakeholders.
• Proper maintenance of visitor, correspondence, and appointment records.
• Timely referral of enquiries to the appropriate departments.
• Positive feedback from visitors, clients, staff, and management.

QUALIFICATIONS AND EXPERIENCE

• A Certificate or Diploma in Front Office Operations, Secretarial Studies, Business Administration, Public Relations, Customer Service, or a related field.
• At least two years of relevant working experience as a Receptionist, Front Office Assistant, Customer Service Officer, or in a related position.
• Proficiency in Microsoft Office applications.
• Good command of written and spoken English and Kiswahili.
• Good customer service.

SKILLS AND ATTRIBUTES

The ideal candidate must be able to provide support to various management and leadership levels, and work well independently with the following skills and attributes:

• Excellent customer-service and interpersonal skills.
• Clear, polite, and professional reception etiquette.
• Good communication and listening skills.
• Pleasant personality and professional appearance.
• Strong organizational and time-management skills.
• Ability to remain calm and courteous under pressure.
• High level of integrity, confidentiality, and reliability.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer and record-keeping skills.
• Ability to manage multiple enquiries and tasks efficiently.

SUA INVESTMENT COMPANY OFFERS

• A professional and supportive working environment;
• Exposure to investment, business, and corporate administration;
• Exciting, unparalleled exposure to advisory skills, competencies and tools;
• Continuous learning and development;
• Exposure to multi-disciplinary client service teams; and
• Unrivalled space to grow and be innovative.

• Receive, welcome, and assist visitors and clients professionally and courteously.
• Operate the reception desk and ensure that visitors are attended to promptly.
• Notify relevant staff when visitors arrive for appointments.
• Schedule and confirm appointments and meetings.
• Maintain an organized, clean, and professional reception area.
• Provide basic information about the Company, its services, and office procedures.
• Support the Administration Officer with general administrative duties.
• Ensure that confidential information received at the reception desk is handled appropriately.
• Monitor office access and report any security or maintenance concerns.
• Assist in organizing meetings, workshops, and other Company events.
• Perform any other duties assigned by the supervisor or management.

• Excellent customer-service and interpersonal skills.
• Clear, polite, and professional reception etiquette.
• Good communication and listening skills.
• Pleasant personality and professional appearance.
• Strong organizational and time-management skills.
• Ability to remain calm and courteous under pressure.
• High level of integrity, confidentiality, and reliability.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic computer and record-keeping skills.
• Ability to manage multiple enquiries and tasks efficiently.

• A Certificate or Diploma in Front Office Operations, Secretarial Studies, Business Administration, Public Relations, Customer Service, or a related field.
• At least two years of relevant working experience as a Receptionist, Front Office Assistant, Customer Service Officer, or in a related position.
• Proficiency in Microsoft Office applications.
• Good command of written and spoken English and Kiswahili.
• Good customer service.