Background

SUA Investment Company Limited is a subsidiary of Sokoine University of Agriculture (SUA) established to operate and coordinate commercial enterprises and income-generating activities that support university development, research, and academic operations. The company is seeking a professional and customer-focused Receptionist to serve as the first point of contact for visitors, clients, investors, staff, and stakeholders.

Position Summary

The Receptionist will provide professional front-office services, manage visitor interactions, coordinate appointments, and support administrative operations to ensure smooth communication and efficient office management.

Key Responsibilities

• Welcome and assist visitors, clients, and stakeholders professionally.
• Manage the reception desk and ensure visitors are attended to promptly.
• Coordinate visitor appointments and notify relevant staff of arrivals.
• Schedule and confirm appointments and meetings.
• Maintain an organized, clean, and professional reception area.
• Provide information regarding company services and office procedures.
• Support administrative activities and office coordination.
• Handle confidential information with integrity and professionalism.
• Monitor office access and report security or maintenance concerns.
• Assist in organizing meetings, workshops, and corporate events.
• Perform additional duties assigned by management.

Qualifications & Experience

Required

• Certificate or Diploma in: Front Office Operations, Secretarial Studies, Business Administration, Public Relations, Customer Service, Or a related field
• Minimum 2 years' relevant experience as a Receptionist, Front Office Assistant, Customer Service Officer, or similar role.
• Proficiency in Microsoft Office applications.
• Good command of both English and Kiswahili.
• Strong customer service skills.

Key Skills & Competencies

Successful candidates should demonstrate:

• Excellent customer service and interpersonal skills
• Professional reception etiquette
• Effective communication and listening skills
• Strong organizational and time management abilities
• Attention to detail and accuracy
• High integrity, confidentiality, and reliability
• Ability to multitask and handle inquiries efficiently
• Ability to work independently and within a team
• Basic computer and record-keeping skills
• Ability to remain calm and professional under pressure

What SUA Investment Company Offers

• Professional and supportive working environment
• Continuous learning and development opportunities
• Exposure to investment, corporate administration, and business operations
• Opportunity to work with multidisciplinary teams
• Career growth and innovation opportunities

• Welcome and assist visitors, clients, and stakeholders professionally.
• Manage the reception desk and ensure visitors are attended to promptly.
• Coordinate visitor appointments and notify relevant staff of arrivals.
• Schedule and confirm appointments and meetings.
• Maintain an organized, clean, and professional reception area.
• Provide information regarding company services and office procedures.
• Support administrative activities and office coordination.
• Handle confidential information with integrity and professionalism.
• Monitor office access and report security or maintenance concerns.
• Assist in organizing meetings, workshops, and corporate events.
• Perform additional duties assigned by management.

• Excellent customer service and interpersonal skills
• Professional reception etiquette
• Effective communication and listening skills
• Strong organizational and time management abilities
• Attention to detail and accuracy
• High integrity, confidentiality, and reliability
• Ability to multitask and handle inquiries efficiently
• Ability to work independently and within a team
• Basic computer and record-keeping skills
• Ability to remain calm and professional under pressure

• Certificate or Diploma in: Front Office Operations, Secretarial Studies, Business Administration, Public Relations, Customer Service, Or a related field
• Minimum 2 years' relevant experience as a Receptionist, Front Office Assistant, Customer Service Officer, or similar role.
• Proficiency in Microsoft Office applications.
• Good command of both English and Kiswahili.
• Strong customer service skills.