Job Summary

The Receptionist is the first point of contact for guests and visitors, responsible for creating a warm, professional, and welcoming atmosphere. This role manages check-in and check-out procedures, handles inquiries, coordinates reservations, and provides administrative support to ensure seamless front desk operations.

Key Responsibilities

• Greet and welcome guests, visitors, and staff in a friendly and professional manner.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle room reservations, cancellations, and modifications via phone, email, and in-person.
• Answer incoming calls, direct them appropriately, and take accurate messages.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Process payments, issue invoices, and reconcile daily cash and card transactions.
• Maintain an up-to-date knowledge of room availability, rates, and promotions.
• Coordinate with housekeeping and maintenance teams to address guest needs.
• Maintain a clean, organized, and presentable reception area.
• Manage mail, deliveries, and general administrative duties.
• Ensure compliance with all company policies, safety, and security procedures.

Qualifications & Requirements

• High school diploma or equivalent; hospitality or business certification is a plus.
• Proven experience as a receptionist, front desk agent, or in customer service.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and hotel/booking management software (e.g., Opera, Fidelio).
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work flexible shifts, including nights, weekends, and holidays.

• Greet and welcome guests, visitors, and staff in a friendly and professional manner.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle room reservations, cancellations, and modifications via phone, email, and in-person.
• Answer incoming calls, direct them appropriately, and take accurate messages.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Process payments, issue invoices, and reconcile daily cash and card transactions.
• Maintain an up-to-date knowledge of room availability, rates, and promotions.
• Coordinate with housekeeping and maintenance teams to address guest needs.
• Maintain a clean, organized, and presentable reception area.
• Manage mail, deliveries, and general administrative duties.
• Ensure compliance with all company policies, safety, and security procedures.

• Excellent verbal and written communication skills.
• Proficiency in MS Office and hotel/booking management software (e.g., Opera, Fidelio).
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.

• High school diploma or equivalent; hospitality or business certification is a plus.
• Proven experience as a receptionist, front desk agent, or in customer service.