Cactus Hotel – Dar es Salaam

Cactus Hotel is seeking a dynamic, tech-savvy, and guest-oriented Reception Manager to join our team at our premier location near Sea Cliff. If you are a hospitality professional with a knack for digital marketing and a passion for excellence, we want to hear from you.

Key Responsibilities

Guest Experience Leadership: Oversee the front desk operations to ensure seamless check-ins, check-outs, and exceptional service throughout the guest stay.

Digital Distribution & Marketing: Manage and optimize hotel listings on major platforms including Booking.com, Airbnb, and Agoda to maximize occupancy and revenue.

Administrative Excellence: Utilize computer systems for reservations, reporting, and internal communication.

Communication: Act as the primary point of contact for international and local guests, ensuring clear and professional correspondence.

Candidate Requirements

Experience: Proven background in hotel management or a senior reception role.

Technical Skills: High proficiency in computer applications and Property Management Systems (PMS).

Platform Expertise: Deep understanding of OTA (Online Travel Agency) backends—specifically Booking.com, Airbnb, and Agoda.

Language: Must be fluent in both English and Kiswahili (written and spoken).

Soft Skills: Strong leadership, problem-solving abilities, and a “marketing-first” mindset.

Location & Contact

Address: Mahando St. No. 431, near Sea Cliff, Dar es Salaam, Tanzania.

Contact Person: Sophy

Phone: 0629339929

COUNTRY: Tanzania

• Oversee the front desk operations to ensure seamless check-ins, check-outs, and exceptional service throughout the guest stay.
• Manage and optimize hotel listings on major platforms including Booking.com, Airbnb, and Agoda to maximize occupancy and revenue.
• Utilize computer systems for reservations, reporting, and internal communication.
• Act as the primary point of contact for international and local guests, ensuring clear and professional correspondence.

• High proficiency in computer applications and Property Management Systems (PMS).
• Deep understanding of OTA (Online Travel Agency) backends—specifically Booking.com, Airbnb, and Agoda.
• Fluent in both English and Kiswahili (written and spoken).
• Strong leadership.
• Problem-solving abilities.
• “marketing-first” mindset.

• Proven background in hotel management or a senior reception role.