Position Overview

We are seeking a proactive, persuasive, and customer-oriented Telesales Agent to drive sales through outbound and inbound calls, promote pharmaceutical and consumer health products, and support customer order fulfillment. This role is ideal for someone who is confident on the phone, understands pharmacy-related products, and is motivated by meeting and exceeding sales targets.

Who Are You?

• You are confident, articulate, and comfortable engaging customers over the phone.
• You are persuasive, goal-oriented, and motivated by results.
• You are organized, disciplined, and able to manage multiple customer interactions efficiently.
• You are committed to ethical selling and delivering excellent customer experiences.
• You take ownership of your sales pipeline and consistently follow up on leads.

What You’ll Do

• Make outbound calls to existing and potential customers to promote products and generate sales.
• Receive and professionally handle inbound customer calls and inquiries.
• Explain product features, pricing, availability, and promotions clearly and accurately.
• Persuade customers to place orders and build long-term customer relationships.
• Follow up on leads, quotations, and previous orders to maximize conversion.
• Accurately process customer orders and ensure proper documentation.
• Maintain up-to-date customer records and sales data.
• Consistently work towards achieving and exceeding individual and team sales targets.
• Provide basic market and customer feedback to the Commercial Manager.

What We’re Looking For

• Good knowledge of common pharmacy, OTC, cosmetics, and personal care products.
• Minimum of 2 years’ experience in Telesales, call center sales, pharmacy sales, or FMCG sales.
• Excellent verbal communication, persuasion, and listening skills.
• Strong customer service orientation and professionalism.
• Basic computer literacy and ability to work with sales systems and records.
• Ability to work under pressure and meet daily and monthly targets.

Why Join Us?

You will be joining a fast-growing pharmaceutical company based in Dar es Salaam, where your performance will directly contribute to revenue growth and customer satisfaction. You’ll work within a modern, AI & ML-powered managed marketplace that is transforming the pharmaceutical supply chain and empowering independent pharmacies across Africa—within a professional, supportive, and performance-driven environment with opportunities for growth.

• Make outbound calls to existing and potential customers to promote products and generate sales.
• Receive and professionally handle inbound customer calls and inquiries.
• Explain product features, pricing, availability, and promotions clearly and accurately.
• Persuade customers to place orders and build long-term customer relationships.
• Follow up on leads, quotations, and previous orders to maximize conversion.
• Accurately process customer orders and ensure proper documentation.
• Maintain up-to-date customer records and sales data.
• Consistently work towards achieving and exceeding individual and team sales targets.
• Provide basic market and customer feedback to the Commercial Manager.

• Excellent verbal communication, persuasion, and listening skills.
• Strong customer service orientation and professionalism.
• Basic computer literacy and ability to work with sales systems and records.
• Ability to work under pressure and meet daily and monthly targets.

• Good knowledge of common pharmacy, OTC, cosmetics, and personal care products.
• Minimum of 2 years’ experience in Telesales, call center sales, pharmacy sales, or FMCG sales.