Job Purpose

To grow the bank's customer base and business portfolio by acquiring new customers, mobilising deposits, promoting banking products, meeting monthly sales targets and delivering excellent customer service.

Duties

• Prospect, acquire and onboard new customers while identifying potential market segments and business opportunities.
• Drive the growth of CASA accounts, term deposits, fee income and other retail banking products.
• Cross-sell savings and current accounts, insurance, cards, mobile banking, internet banking and alternative banking channels.
• Build and maintain strong relationships with existing and prospective customers.
• Conduct regular customer visits, sales calls and follow-ups to convert prospects into active customers.
• Prepare daily sales, customer-call and business-development reports.
• Support branch sales campaigns, promotional activities and market-development initiatives.
• Monitor customer needs and recommend appropriate banking solutions.
• Ensure compliance with established policies, procedures and business continuity requirements.
• Perform any other duties assigned by the Branch Manager or line manager.

Requirements

• A university degree in Banking and Finance, Economics, Accounting, Business Administration or a related field from a recognised higher learning institution.

Work Experience

• Fresh graduate or a candidate with at least one year of relevant direct sales, customer service or relationship-management experience.

Personal Attributes

• Strong sales, customer-service and relationship-building skills.
• Excellent verbal, written and reporting skills.
• Target-driven, proactive and able to perform under pressure.
• Ability to build professional networks and engage customers confidently.
• Strong decision-making, analytical and problem-solving skills.
• Able to manage detailed and time-sensitive assignments.
• Capable of working independently and collaboratively within a team.
• Willing to conduct regular customer visits and outdoor sales activities.

• Prospect, acquire and onboard new customers while identifying potential market segments and business opportunities.
• Drive the growth of CASA accounts, term deposits, fee income and other retail banking products.
• Cross-sell savings and current accounts, insurance, cards, mobile banking, internet banking and alternative banking channels.
• Build and maintain strong relationships with existing and prospective customers.
• Conduct regular customer visits, sales calls and follow-ups to convert prospects into active customers.
• Prepare daily sales, customer-call and business-development reports.
• Support branch sales campaigns, promotional activities and market-development initiatives.
• Monitor customer needs and recommend appropriate banking solutions.
• Ensure compliance with established policies, procedures and business continuity requirements.
• Perform any other duties assigned by the Branch Manager or line manager.

• Strong sales, customer-service and relationship-building skills.
• Excellent verbal, written and reporting skills.
• Target-driven, proactive and able to perform under pressure.
• Ability to build professional networks and engage customers confidently.
• Strong decision-making, analytical and problem-solving skills.
• Able to manage detailed and time-sensitive assignments.
• Capable of working independently and collaboratively within a team.
• Willing to conduct regular customer visits and outdoor sales activities.

• A university degree in Banking and Finance, Economics, Accounting, Business Administration or a related field from a recognised higher learning institution.