PORTANCHOR SOLUTIONS LIMITED, we are a clearing and forwarding company based in Dar es Salaam, Tanzania, specializing in customs clearance and cargo documentation services for import and export shipments. We works closely with the Tanzania Revenue Authority (TRA), port authorities, shipping lines, and other regulatory agencies to ensure efficient, compliant, and timely clearance of goods through Tanzania’s ports and borders.

Job Summary:

The Operations Officer will be responsible for coordinating and managing the day-to-day operational activities related to import, export, and transit shipments handled by PORTANCHOR SOLUTIONS LIMITED.

The Operations Officer will ensure smooth execution of logistics operations, compliance with Tanzanian customs regulations, and efficient coordination between clients, customs authorities, shipping lines, and port facilities.

The Operations Officer will monitor shipments, coordinate clearance processes, and ensure all operational activities are completed efficiently and within required timelines.

Responsibilities or duties

1. Operations Coordination

• Coordinate and supervise daily operational activities related to cargo clearance and logistics services.
• Ensure all shipments are processed efficiently from arrival to final delivery.
• Coordinate with clearing staff, truck drivers, warehouse operators, and port personnel.
• Ensure proper scheduling of cargo handling, transportation, and delivery.

2. Shipment Monitoring and Tracking

• Monitor and track all import, export, and transit shipments.
• Ensure timely cargo clearance and release from port terminals and warehouses.
• Monitor vessel arrivals, cargo discharge, and documentation status.
• Provide regular updates on shipment progress and operational status.

3. Coordination with Customs and Port Authorities

• Work closely with regulatory and operational authorities involved in cargo clearance.
• Coordinate with Tanzania Revenue Authority, port authorities, shipping lines, Tanzania Bureau of Standars (TBS) and other regulatory agencies.
• Follow up on cargo inspections, document verification, and cargo release procedures.
• Ensure compliance with customs regulations and operational requirements.

4. Client Communication and Service

• Maintain professional communication with clients regarding operational progress.
• Provide updates on cargo arrival, clearance status, and delivery schedules.
• Respond to client inquiries regarding shipment handling and logistics services.
• Ensure high standards of customer service and operational transparency.

5. Documentation Coordination

• Work closely with documentation and declaration staff to ensure operational accuracy.
• Ensure all required shipping and customs documentation is available for clearance.
• Coordinate with the documentation and declaration officer.
• Verify that operational processes align with documentation requirements.

6. Compliance and Operational Control

• Ensure all operational activities comply with company policies and regulatory requirements.
• Maintain proper operational records for shipments and cargo movements.
• Ensure compliance with customs regulations and logistics procedures.
• Support internal reviews and operational audits when required.

7. Problem Resolution

• Identify and resolve operational issues that may affect cargo clearance or delivery.
• Address delays, coordination challenges, or operational bottlenecks.
• Work with relevant stakeholders to resolve issues efficiently.
• Escalate major operational concerns to management when necessary.

Qualifications or requirements (e.g., education, skills)

Qualifications:

Bachelor’s Degree in:

Logistics and Transport Management

Supply Chain Management

International Trade

Business Administration

Or a related field

Experience needed

Minimum Experience:

• Minimum 3 to 5 years of experience in a logistics, clearing and forwarding, or supply chain operations environment.
• Proven experience coordinating cargo operations and logistics activities
• Familiarity with port operations and customs clearance procedures in Tanzania.

Required Skills and Competencies:

• Strong understanding of logistics and clearing operations in Tanzania.
• Good knowledge of port and cargo handling procedures and charges.
• Strong coordination and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple operational tasks simultaneously.
• Ability to work under pressure and meet operational deadlines.
• Proficiency in Microsoft Office applications.

• Coordinate and supervise daily operational activities related to cargo clearance and logistics services.
• Ensure all shipments are processed efficiently from arrival to final delivery.
• Coordinate with clearing staff, truck drivers, warehouse operators, and port personnel.
• Ensure proper scheduling of cargo handling, transportation, and delivery.
• Monitor and track all import, export, and transit shipments.
• Ensure timely cargo clearance and release from port terminals and warehouses.
• Monitor vessel arrivals, cargo discharge, and documentation status.
• Provide regular updates on shipment progress and operational status.
• Work closely with regulatory and operational authorities involved in cargo clearance.
• Coordinate with Tanzania Revenue Authority, port authorities, shipping lines, Tanzania Bureau of Standars (TBS) and other regulatory agencies.
• Follow up on cargo inspections, document verification, and cargo release procedures.
• Ensure compliance with customs regulations and operational requirements.
• Maintain professional communication with clients regarding operational progress.
• Provide updates on cargo arrival, clearance status, and delivery schedules.
• Respond to client inquiries regarding shipment handling and logistics services.
• Ensure high standards of customer service and operational transparency.
• Work closely with documentation and declaration staff to ensure operational accuracy.
• Ensure all required shipping and customs documentation is available for clearance.
• Coordinate with the documentation and declaration officer.
• Verify that operational processes align with documentation requirements.
• Ensure all operational activities comply with company policies and regulatory requirements.
• Maintain proper operational records for shipments and cargo movements.
• Ensure compliance with customs regulations and logistics procedures.
• Support internal reviews and operational audits when required.
• Identify and resolve operational issues that may affect cargo clearance or delivery.
• Address delays, coordination challenges, or operational bottlenecks.
• Work with relevant stakeholders to resolve issues efficiently.
• Escalate major operational concerns to management when necessary.

• Strong understanding of logistics and clearing operations in Tanzania.
• Good knowledge of port and cargo handling procedures and charges.
• Strong coordination and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple operational tasks simultaneously.
• Ability to work under pressure and meet operational deadlines.
• Proficiency in Microsoft Office applications.

• Bachelor’s Degree in:
• Logistics and Transport Management
• Supply Chain Management
• International Trade
• Business Administration
• Or a related field