Operations Manager

1. Educational Requirements

• Bachelor’s degree in:
• Business Administration
• Retail Management
• Supply Chain / Logistics (added advantage)
• Certifications (optional but valuable):
• Retail management
• Operations / supply chain

2. Work Experience

• 3–5+ years’ experience in:
• Retail operations
• Furniture showroom or related industry (preferred)
• Proven experience in:
• Managing teams
• Inventory control
• Sales performance

3. Key Skills Required

Leadership & Team Management

• Ability to supervise staff, train, and motivate teams
• Conflict resolution and performance management

Operations & Inventory Management

• Stock control and ordering
• Supplier coordination
• Logistics and delivery planning

Sales & Customer Service

• Strong sales strategies (upselling, cross-selling)
• Handling customer complaints professionally
• Ensuring excellent showroom experience

Financial Skills

• Budgeting and cost control
• Sales analysis and reporting
• Profitability management

Communication & Problem Solving

• Strong interpersonal skills
• Ability to solve operational issues quickly
• Coordination with suppliers and management

4. Technical & Industry Knowledge

• Knowledge of:
• Furniture products & trends
• Visual merchandising (showroom display)
• Ability to use:
• Inventory systems / ERP
• Microsoft Office (Excel, reports)

5. Additional Requirements (Sometimes)

• Ability to lift/move furniture (physical role aspect)
• Flexible working hours (weekends/holidays)
• Knowledge of health & safety standards

• Ability to supervise staff, train, and motivate teams
• Conflict resolution and performance management
• Stock control and ordering
• Supplier coordination
• Logistics and delivery planning
• Strong sales strategies (upselling, cross-selling)
• Handling customer complaints professionally
• Ensuring excellent showroom experience
• Budgeting and cost control
• Sales analysis and reporting
• Profitability management
• Strong interpersonal skills
• Ability to solve operational issues quickly
• Coordination with suppliers and management
• Knowledge of furniture products & trends
• Visual merchandising (showroom display)
• Ability to use inventory systems / ERP
• Microsoft Office (Excel, reports)
• Ability to lift/move furniture (physical role aspect)
• Flexible working hours (weekends/holidays)
• Knowledge of health & safety standards

• Bachelor’s degree in:
• Business Administration
• Retail Management
• Supply Chain / Logistics (added advantage)
• Certifications (optional but valuable):
• Retail management
• Operations / supply chain
• 3–5+ years’ experience in:
• Retail operations
• Furniture showroom or related industry (preferred)
• Proven experience in:
• Managing teams
• Inventory control
• Sales performance