Officer, Technology (Infrastructure)
2025-06-02T12:14:12+00:00
BRAC Tanzania
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FULL_TIME
Tanga
Tanga
00000
Tanzania
Banking
Computer & IT
2025-06-08T17:00:00+00:00
Tanzania
8
Purpose of this job:
The IT Infrastructure Officer shall be responsible for the management, maintenance, and optimization of the organization’s IT infrastructure. This shall include but not limited to ensuring the smooth operation of network systems, servers, storage devices, and cloud infrastructure components to ensure reliability, availability, and security of the organization’s IT infrastructure to support business operations.
Responsibilities:
- Facilitate employee onboarding with the required IT assets and software applications.
- Collaborate with cross-functional teams, including application development, help desk, and security teams, to support their infrastructure requirements. Provide technical support and guidance to endusers and IT staff when needed.
- Manage user accounts, permissions, and access controls within the central identity and access management. Ensure proper system configuration, security, and availability of directory services and Mobile Device Management (MDM).
- Implement, manage, and monitor a comprehensive patch management process to guarantee that all network devices are up to date with the latest OS.
- Maintain Hardware and software inventory and ensure end users are equipped with update IT applications/software.
- Ensure network connectivity, availability, and performance. Implement and maintain network security measures, such as antivirus, firewalls, and intrusion detection systems.
- Implement and utilize monitoring tools to proactively monitor the storage, network performance, availability, and security of IT infrastructure components. Monitor system logs, review alerts, and perform proactive troubleshooting.
- Collaborate with the IT team to implement and enforce security controls, policies, and procedures across the IT infrastructure. Conduct regular security assessments, vulnerability scans, and patch management to ensure a secure environment.
- Respond to and resolve IT infrastructure-related incidents and service requests. Ensure IT issues are logged and managed in a timely manner through Jira Service Desk.
- Plan, coordinate, and execute infrastructure changes, including hardware and software upgrades, patches, and configurations.
- Generate reports on infrastructure performance, capacity, and security as required.
- Ensure compliance with data protection, follow established IT security practices, and contribute to the implementation of security controls for the organizational network.
- Organize and conduct training sessions or workshops for users and fellow IT staff
Safeguarding Responsibilities:
- Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programmer’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Experience:
- At least 3 years of experience in Network and Infrastructure.
- Mobile device and application management
- Experience with Network Devices
- Cisco CCNA and/or CCNP certification is a plus
Skills and Competencies:
- Bachelor Degree in Information Technology, Computer Science/Engineering or relevant subject In-depth understanding of the key drivers in a digital product/emerging technology business.
- Multitasking and Work commitment
- Excellent attention to detail and experience in managing multiple projects and stakeholders.
- Excellent skill on trouble shooting and problem solving.
- Drive, flexibility, resilience, and the ability to work under pressure.
- Ability to effectively work remotely as well in person with multiple teams of stakeholders.
- Fluency in English required (spoken, reading, and written)
- Familiarity and experience with development programme operation preferred
Facilitate employee onboarding with the required IT assets and software applications. Collaborate with cross-functional teams, including application development, help desk, and security teams, to support their infrastructure requirements. Provide technical support and guidance to endusers and IT staff when needed. Manage user accounts, permissions, and access controls within the central identity and access management. Ensure proper system configuration, security, and availability of directory services and Mobile Device Management (MDM). Implement, manage, and monitor a comprehensive patch management process to guarantee that all network devices are up to date with the latest OS. Maintain Hardware and software inventory and ensure end users are equipped with update IT applications/software. Ensure network connectivity, availability, and performance. Implement and maintain network security measures, such as antivirus, firewalls, and intrusion detection systems. Implement and utilize monitoring tools to proactively monitor the storage, network performance, availability, and security of IT infrastructure components. Monitor system logs, review alerts, and perform proactive troubleshooting. Collaborate with the IT team to implement and enforce security controls, policies, and procedures across the IT infrastructure. Conduct regular security assessments, vulnerability scans, and patch management to ensure a secure environment. Respond to and resolve IT infrastructure-related incidents and service requests. Ensure IT issues are logged and managed in a timely manner through Jira Service Desk. Plan, coordinate, and execute infrastructure changes, including hardware and software upgrades, patches, and configurations. Generate reports on infrastructure performance, capacity, and security as required. Ensure compliance with data protection, follow established IT security practices, and contribute to the implementation of security controls for the organizational network. Organize and conduct training sessions or workshops for users and fellow IT staff
Multitasking and Work commitment Excellent attention to detail and experience in managing multiple projects and stakeholders. Excellent skill on trouble shooting and problem solving. Drive, flexibility, resilience, and the ability to work under pressure. Ability to effectively work remotely as well in person with multiple teams of stakeholders. Fluency in English required (spoken, reading, and written) Familiarity and experience with development programme operation preferred
At least 3 years of experience in Network and Infrastructure. Mobile device and application management Experience with Network Devices Cisco CCNA and/or CCNP certification is a plus
JOB-683d959497662
Vacancy title:
Officer, Technology (Infrastructure)
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
BRAC Tanzania
Deadline of this Job:
Sunday, June 8 2025
Duty Station:
Tanga | Tanga | Tanzania
Summary
Date Posted: Monday, June 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Purpose of this job:
The IT Infrastructure Officer shall be responsible for the management, maintenance, and optimization of the organization’s IT infrastructure. This shall include but not limited to ensuring the smooth operation of network systems, servers, storage devices, and cloud infrastructure components to ensure reliability, availability, and security of the organization’s IT infrastructure to support business operations.
Responsibilities:
- Facilitate employee onboarding with the required IT assets and software applications.
- Collaborate with cross-functional teams, including application development, help desk, and security teams, to support their infrastructure requirements. Provide technical support and guidance to endusers and IT staff when needed.
- Manage user accounts, permissions, and access controls within the central identity and access management. Ensure proper system configuration, security, and availability of directory services and Mobile Device Management (MDM).
- Implement, manage, and monitor a comprehensive patch management process to guarantee that all network devices are up to date with the latest OS.
- Maintain Hardware and software inventory and ensure end users are equipped with update IT applications/software.
- Ensure network connectivity, availability, and performance. Implement and maintain network security measures, such as antivirus, firewalls, and intrusion detection systems.
- Implement and utilize monitoring tools to proactively monitor the storage, network performance, availability, and security of IT infrastructure components. Monitor system logs, review alerts, and perform proactive troubleshooting.
- Collaborate with the IT team to implement and enforce security controls, policies, and procedures across the IT infrastructure. Conduct regular security assessments, vulnerability scans, and patch management to ensure a secure environment.
- Respond to and resolve IT infrastructure-related incidents and service requests. Ensure IT issues are logged and managed in a timely manner through Jira Service Desk.
- Plan, coordinate, and execute infrastructure changes, including hardware and software upgrades, patches, and configurations.
- Generate reports on infrastructure performance, capacity, and security as required.
- Ensure compliance with data protection, follow established IT security practices, and contribute to the implementation of security controls for the organizational network.
- Organize and conduct training sessions or workshops for users and fellow IT staff
Safeguarding Responsibilities:
- Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programmer’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Experience:
- At least 3 years of experience in Network and Infrastructure.
- Mobile device and application management
- Experience with Network Devices
- Cisco CCNA and/or CCNP certification is a plus
Skills and Competencies:
- Bachelor Degree in Information Technology, Computer Science/Engineering or relevant subject In-depth understanding of the key drivers in a digital product/emerging technology business.
- Multitasking and Work commitment
- Excellent attention to detail and experience in managing multiple projects and stakeholders.
- Excellent skill on trouble shooting and problem solving.
- Drive, flexibility, resilience, and the ability to work under pressure.
- Ability to effectively work remotely as well in person with multiple teams of stakeholders.
- Fluency in English required (spoken, reading, and written)
- Familiarity and experience with development programme operation preferred
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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