Responsibilities or duties

• Lead the deployment and implementation of network infrastructure projects, ensuring timely and high-quality delivery.
• Provide Level 2 technical support by troubleshooting complex network issues and ensuring optimal network performance with minimal downtime.
• Monitor and maintain network systems to ensure reliability and efficiency.
• Mentor junior engineers and interns by providing guidance, training, and monitoring their progress.
• Maintain relevant industry certifications to support vendor partnerships and technical capability.
• Implement network security measures and utilize monitoring tools to enhance performance and system protection.
• Maintain accurate documentation of network configurations, incidents, and project updates.

Position 2: Network Support Engineer (1 Position)

Key Responsibilities

• Install, configure, and maintain network and security solutions for clients.
• Respond to technical support requests and provide timely troubleshooting assistance.
• Provide technical support both remotely and on-site where required.
• Assist in pre-sales activities, including solution configurations and technical presentations to clients.
• Follow up with clients to ensure systems are fully functional after issue resolution.
• Maintain strong client relationships through effective communication and service delivery.
• Track and maintain accurate records of work activities and support requests.
• Prepare and submit technical reports as required.
• Pursue assigned technical certifications and continuous professional development.
• Escalate complex technical issues to senior engineers or relevant teams when necessary.

Key Deliverables

• High levels of customer satisfaction
• Effective support for pre-sales technical activities
• Successful execution of assigned projects and tasks
• Accurate and timely reporting

Qualifications or requirements (e.g., education, skills)

• Relevant degree or diploma in Computer Science, Information Technology, Network Engineering, or a related field.
• Professional certifications in networking or security technologies (such as Cisco, Fortinet, Palo Alto, or similar) will be an added advantage.
• Demonstrated technical knowledge of networking and security solutions.

• Lead the deployment and implementation of network infrastructure projects, ensuring timely and high-quality delivery.
• Provide Level 2 technical support by troubleshooting complex network issues and ensuring optimal network performance with minimal downtime.
• Monitor and maintain network systems to ensure reliability and efficiency.
• Mentor junior engineers and interns by providing guidance, training, and monitoring their progress.
• Maintain relevant industry certifications to support vendor partnerships and technical capability.
• Implement network security measures and utilize monitoring tools to enhance performance and system protection.
• Maintain accurate documentation of network configurations, incidents, and project updates.
• Install, configure, and maintain network and security solutions for clients.
• Respond to technical support requests and provide timely troubleshooting assistance.
• Provide technical support both remotely and on-site where required.
• Assist in pre-sales activities, including solution configurations and technical presentations to clients.
• Follow up with clients to ensure systems are fully functional after issue resolution.
• Maintain strong client relationships through effective communication and service delivery.
• Track and maintain accurate records of work activities and support requests.
• Prepare and submit technical reports as required.
• Pursue assigned technical certifications and continuous professional development.
• Escalate complex technical issues to senior engineers or relevant teams when necessary.

• Network infrastructure deployment and implementation
• Level 2 technical support
• Network issue troubleshooting
• Network performance optimization
• Network system monitoring and maintenance
• Mentoring junior engineers
• Industry certifications (e.g., Cisco, Fortinet, Palo Alto)
• Network security implementation
• Monitoring tools utilization
• Network configuration documentation
• Incident documentation
• Project update documentation
• Network and security solutions installation and configuration
• Technical support request response
• Remote and on-site technical support
• Pre-sales activities support
• Solution configuration
• Technical presentations to clients
• Client follow-up
• Client relationship management
• Work activity tracking
• Support request record keeping
• Technical report preparation
• Technical certifications pursuit
• Continuous professional development
• Escalation of technical issues

• Relevant degree or diploma in Computer Science, Information Technology, Network Engineering, or a related field.
• Professional certifications in networking or security technologies (such as Cisco, Fortinet, Palo Alto, or similar) will be an added advantage.
• Demonstrated technical knowledge of networking and security solutions.