Reporting Line

SENIOR MANAGER ICT PROJECTS DELIVERY

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Number of openings

1

Job Purpose

Role is responsible for managing and coordinating the Bank’s ICT projects, ensuring effective planning, execution, delivery, implementation, testing, transition, and successful delivery of technology initiatives in line with approved business requirements, project objectives, governance requirements, and strategic objectives, while coordinating stakeholders and ensuring projects are delivered within approved scope, timelines, budget, quality standards, and the Bank’s policies and procedures.

Principle Responsibilities

• Lead ICT projects through the full project lifecycle, from initiation, planning, execution, testing, implementation, transition, closure, and benefits realization.
• Ensure all projects comply with ICT governance frameworks, PMO standards, demand management processes, project methodologies, and regulatory requirements.
• Confirm all required approvals, documentation, and governance checkpoints are completed before project commencement and implementation.
• Develop and manage project scope, schedules, budgets, resource plans, milestones, dependencies, and delivery roadmaps.
• Coordinate internal ICT teams, business stakeholders, vendors, and third parties to ensure timely and successful project execution.
• Facilitate project meetings, workshops, steering committees, and stakeholder engagement activities.
• Coordinate the elicitation, analysis, validation, documentation, and approval of business and technical requirements.
• Ensure alignment between business expectations and technology solutions through effective stakeholder collaboration and requirements management.
• Identify, monitor, and manage project risks, issues, dependencies, assumptions, and constraints, ensuring timely mitigation and escalation.
• Ensure completion of architecture reviews, cybersecurity assessments, risk assessments, security baseline reviews, and other mandatory governance controls prior to implementation.
• Maintain compliance with ICT policies, change management procedures, and regulatory requirements.
• Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), defect resolution, and sign-off processes.
• Manage change requests and ensure all required CAB recommendations, approvals, and production readiness activities are completed before implementation.
• Coordinate production deployments and verify successful implementation and service availability.
• Manage technology integrations, APIs, VPN implementations, and third-party connectivity projects in accordance with approved governance and security requirements.
• Coordinate vendors, implementation partners, and external stakeholders to ensure contractual and project delivery obligations are achieved.
• Coordinate operational handover, knowledge transfer, post-implementation support, and closure activities.
• Maintain complete and auditable project records, including plans, approvals, reports, risk logs, testing evidence, implementation records, and governance documentation.
• Provide regular project status reporting to management, sponsors, and governance forums, including lessons learned and continuous improvement recommendations.
• Foster collaboration between business units, ICT teams, vendors, and control functions to ensure successful project outcomes.
• Support resource planning, vendor performance management, and effective utilization of project resources.
• Represent the Bank in relevant project, technology, and industry engagements as required.

Qualifications Required

• Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, Business Information Systems, or related field from an accredited institution.
• Minimum of 5 years of progressively responsible experience in Business Analysis, Systems Analysis, Solution Design, Enterprise Architecture, or related technology functions.
• Minimum of 3 years of experience at ICT Senior / Supervisor role in a bank of similar size and scale.
• Master’s degree in project management, Business Administration, Information Technology or related field is an added advantage.
• Experience in banking, financial services, or large enterprise technology environments.
• Proven experience leading business analysis and technology solution design initiatives.
• Strong understanding of enterprise applications, digital platforms, technologies, and business process transformation.
• Experience working within Agile and traditional project delivery environments.
• Demonstrated ability to lead cross-functional teams and influence stakeholders at multiple organizational levels.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

• Lead ICT projects through the full project lifecycle, from initiation, planning, execution, testing, implementation, transition, closure, and benefits realization.
• Ensure all projects comply with ICT governance frameworks, PMO standards, demand management processes, project methodologies, and regulatory requirements.
• Confirm all required approvals, documentation, and governance checkpoints are completed before project commencement and implementation.
• Develop and manage project scope, schedules, budgets, resource plans, milestones, dependencies, and delivery roadmaps.
• Coordinate internal ICT teams, business stakeholders, vendors, and third parties to ensure timely and successful project execution.
• Facilitate project meetings, workshops, steering committees, and stakeholder engagement activities.
• Coordinate the elicitation, analysis, validation, documentation, and approval of business and technical requirements.
• Ensure alignment between business expectations and technology solutions through effective stakeholder collaboration and requirements management.
• Identify, monitor, and manage project risks, issues, dependencies, assumptions, and constraints, ensuring timely mitigation and escalation.
• Ensure completion of architecture reviews, cybersecurity assessments, risk assessments, security baseline reviews, and other mandatory governance controls prior to implementation.
• Maintain compliance with ICT policies, change management procedures, and regulatory requirements.
• Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), defect resolution, and sign-off processes.
• Manage change requests and ensure all required CAB recommendations, approvals, and production readiness activities are completed before implementation.
• Coordinate production deployments and verify successful implementation and service availability.
• Manage technology integrations, APIs, VPN implementations, and third-party connectivity projects in accordance with approved governance and security requirements.
• Coordinate vendors, implementation partners, and external stakeholders to ensure contractual and project delivery obligations are achieved.
• Coordinate operational handover, knowledge transfer, post-implementation support, and closure activities.
• Maintain complete and auditable project records, including plans, approvals, reports, risk logs, testing evidence, implementation records, and governance documentation.
• Provide regular project status reporting to management, sponsors, and governance forums, including lessons learned and continuous improvement recommendations.
• Foster collaboration between business units, ICT teams, vendors, and control functions to ensure successful project outcomes.
• Support resource planning, vendor performance management, and effective utilization of project resources.
• Represent the Bank in relevant project, technology, and industry engagements as required.

• Proven experience leading business analysis and technology solution design initiatives.
• Strong understanding of enterprise applications, digital platforms, technologies, and business process transformation.
• Experience working within Agile and traditional project delivery environments.
• Demonstrated ability to lead cross-functional teams and influence stakeholders at multiple organizational levels.
• Project planning, execution, testing, implementation, transition, and delivery management.
• Stakeholder collaboration and requirements management.
• Project risk, issue, dependency, and change management.

• Bachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, Business Information Systems, or related field from an accredited institution.
• Master’s degree in project management, Business Administration, Information Technology or related field is an added advantage.