Mixxx is hiring MFS Coordinator

Location: Zanzibar

Requirements

• Bachelor’s degree in Business, Marketing, Economics or related field.
• Minimum 2–3 years in field sales, MFS operations, or fintech, with at least 1 year in a supervisory or team lead role.

Core responsibilities

• Supervise and support MFS Merchant Specialists to meet recruitment and activation targets.
• Plan and coordinate daily merchant acquisition activities and resource allocation.
• Monitor field team performance and provide coaching and support through regular visits.
• Implement recruitment and growth strategies for merchants and corporate customers.
• Oversee onboarding, training, and continuous support for corporate clients using LKS and Mixx products.
• Analyze customer performance data, identify underperformance, and create corrective action plans.
• Train field teams, merchants, and customers on new Mixx product features and sales strategies.
• Participate in events, workshops, and campaigns to increase awareness and mobilization of Mixx products.
• Lead zonal teams in marketing activities, ensure proper branding, and supervise LKS printer usage.
• Escalate technical or compliance issues, monitor competitor activities, and report regularly to the MFS Commercial Manager.
• Collaborate with internal departments to ensure smooth execution of merchant and corporate initiatives.
• Contribute to the development of new strategies and tools to enhance merchant acquisition and retention.

Core competencies

• Leadership and Team Management
• Strong Communication and Coaching Skills
• Cross-Selling and Product Promotion
• Customer Relationship Management
• Data Analysis and Reporting
• Proficient in Microsoft Excel, Word, and digital reporting tools

• Supervise and support MFS Merchant Specialists to meet recruitment and activation targets.
• Plan and coordinate daily merchant acquisition activities and resource allocation.
• Monitor field team performance and provide coaching and support through regular visits.
• Implement recruitment and growth strategies for merchants and corporate customers.
• Oversee onboarding, training, and continuous support for corporate clients using LKS and Mixx products.
• Analyze customer performance data, identify underperformance, and create corrective action plans.
• Train field teams, merchants, and customers on new Mixx product features and sales strategies.
• Participate in events, workshops, and campaigns to increase awareness and mobilization of Mixx products.
• Lead zonal teams in marketing activities, ensure proper branding, and supervise LKS printer usage.
• Escalate technical or compliance issues, monitor competitor activities, and report regularly to the MFS Commercial Manager.
• Collaborate with internal departments to ensure smooth execution of merchant and corporate initiatives.
• Contribute to the development of new strategies and tools to enhance merchant acquisition and retention.

• Leadership and Team Management
• Strong Communication and Coaching Skills
• Cross-Selling and Product Promotion
• Customer Relationship Management
• Data Analysis and Reporting
• Proficient in Microsoft Excel, Word, and digital reporting tools

• Bachelor’s degree in Business, Marketing, Economics or related field.
• Minimum 2–3 years in field sales, MFS operations, or fintech, with at least 1 year in a supervisory or team lead role.