Overview:

To oversee and continuously elevate the look, feel, and guest experience of the hotel, ensuring every guest-facing element reflects the intended standard, atmosphere, and brand.

Key Responsibilities:

Guest-facing experience & hosting

• Act as a warm, visible host during dinner events
• Engage with guests naturally, learn names, preferences, and occasions
• Create a welcoming, relaxed atmosphere without being intrusive
• Act as a bridge between guests and the wider team when needed

Interiors & visual up-keep (rooms & public areas)

• Regularly walk through rooms, villas, and shared spaces with a critical eye
• Identify when furniture, soft furnishings, décor, or finishes are tired
• Propose replacements or updates aligned with the hotel’s style
• Source and select new items where approved (lighting, art, cushions, accessories)

Food & beverage presentation (not kitchen operations)

• Ensure dishes leaving the kitchen are well-presented and consistent
• Flag presentation issues and work with kitchen staff to correct them
• Oversee table settings, plating style, garnish consistency, and timing
• Maintain visual standards without managing recipes or prep

Uniforms, tables & soft details

• Ensure uniforms are clean, well-fitted, and styled correctly
• Oversee napkins, table linens, cushions, décor, candles, and lighting
• Flag when items need replacing, tailoring, or refreshing
• Maintain a consistent “look” across services and spaces

Brand & atmosphere ownership

• Be the internal reference point for “does this feel right?”
• Maintain consistency across:
  • Interior styling
  • Guest interaction tone
  • Food presentation
• Help train staff by example, not instruction-heavy management

Requirements

Person Specification

• Naturally warm, confident, and observant
• Strong eye for aesthetics and detail
• Comfortable speaking with guests one-on-one
• Notices small things others overlook
• Calm, tasteful, not flashy
• Hospitality or lifestyle background preferred (boutique hotel, restaurant, events, retail, design-led café)

Benefits

• Accommodation
• Meals

• Act as a warm, visible host during dinner events
• Engage with guests naturally, learn names, preferences, and occasions
• Create a welcoming, relaxed atmosphere without being intrusive
• Act as a bridge between guests and the wider team when needed
• Regularly walk through rooms, villas, and shared spaces with a critical eye
• Identify when furniture, soft furnishings, décor, or finishes are tired
• Propose replacements or updates aligned with the hotel’s style
• Source and select new items where approved (lighting, art, cushions, accessories)
• Ensure dishes leaving the kitchen are well-presented and consistent
• Flag presentation issues and work with kitchen staff to correct them
• Oversee table settings, plating style, garnish consistency, and timing
• Maintain visual standards without managing recipes or prep
• Ensure uniforms are clean, well-fitted, and styled correctly
• Oversee napkins, table linens, cushions, décor, candles, and lighting
• Flag when items need replacing, tailoring, or refreshing
• Maintain a consistent “look” across services and spaces
• Be the internal reference point for “does this feel right?”
• Maintain consistency across interior styling, guest interaction tone, and food presentation
• Help train staff by example, not instruction-heavy management

• Strong eye for aesthetics and detail
• Comfortable speaking with guests one-on-one
• Observant
• Calm and tasteful demeanor

• Hospitality or lifestyle background preferred (boutique hotel, restaurant, events, retail, design-led café)
• Interior design portfolio required