IT Service Management Specialist
2025-05-07T11:13:09+00:00
Exim Bank
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_1775/logo/Exim%20Bank.png
https://www.greattanzaniajobs.com/jobs
FULL_TIME
Corporate Office
Dar es Salaam
00000
Tanzania
Banking
Computer & IT
2025-05-17T17:00:00+00:00
Tanzania
8
Job Description
Incumbent is responsible for ensuring that the Information Technology services provided by the bank meet the needs of internal & external customers and operate as efficiently as possible. Planning and implementing IT Service Management processes, software and tools to optimize IT service delivery and reduce costs.
Roles & Responsibilities
•Lead the design and implementation of the NGEN Service Management Framework, COBIT Governance Framework and Operating Model based on ITSM Best Practices
•Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
•Provide direction and goal setting on strategy and operations.
•Contribute to design and solution development activities.
•Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
•Define roles and responsibilities for the new Service Management organization.
•Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
•Responsible for incorporating new services into the service catalog and service delivery model.
•Accountable for building and publishing the service catalog.
•Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed and published.
•Responsible for measuring and quantifying performance and compliance
•Develop performance measures and consistently report metrics.
•Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders
•Partner with services teams to deliver a service operations strategic plan and roadmap
•Provide tactical and strategic recommendations based on ITSM KPIs
QUALIFICATION AND EXPERIENCE REQUIRED
- Degree in Information Systems, Computer engineering, Business Administration or Equivalent.
•Analytical Thinking.
•ITIL certifications will be an added advantage.
•Experience in handling large project teams that include other project managers, Specialists, administrative support, and third-party vendors.
•Understanding of the customer segments and Telecom products.
•2 years’ experience in ICT service delivery management in banking/financial industry, preferably with exposure to core banking system and branch support/operations.
•Knowledge of the trendy banking software and technologies in the market.
•Excellent written and oral communication.
•Sense of when to escalate a problem or ask for assistance.
•Problem-solving and follow-through; pragmatic and thorough.
•The Departmental Heads (Corporate Office) / The Senior Managers (Branches and Corporate Office) / The Branch Managers (All Branches), Please bring the content of this circular to the notice of all staff members and a copy of this circular may also be displayed on the staff-notice board.
•Lead the design and implementation of the NGEN Service Management Framework, COBIT Governance Framework and Operating Model based on ITSM Best Practices •Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery •Provide direction and goal setting on strategy and operations. •Contribute to design and solution development activities. •Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting. •Define roles and responsibilities for the new Service Management organization. •Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes. •Responsible for incorporating new services into the service catalog and service delivery model. •Accountable for building and publishing the service catalog. •Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed and published. •Responsible for measuring and quantifying performance and compliance •Develop performance measures and consistently report metrics. •Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders •Partner with services teams to deliver a service operations strategic plan and roadmap •Provide tactical and strategic recommendations based on ITSM KPIs
Degree in Information Systems, Computer engineering, Business Administration or Equivalent. •Analytical Thinking. •ITIL certifications will be an added advantage. •Experience in handling large project teams that include other project managers, Specialists, administrative support, and third-party vendors. •Understanding of the customer segments and Telecom products. •2 years’ experience in ICT service delivery management in banking/financial industry, preferably with exposure to core banking system and branch support/operations. •Knowledge of the trendy banking software and technologies in the market. •Excellent written and oral communication. •Sense of when to escalate a problem or ask for assistance. •Problem-solving and follow-through; pragmatic and thorough. •The Departmental Heads (Corporate Office) / The Senior Managers (Branches and Corporate Office) / The Branch Managers (All Branches), Please bring the content of this circular to the notice of all staff members and a copy of this circular may also be displayed on the staff-notice board.
JOB-681b40459e6ba
Vacancy title:
IT Service Management Specialist
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
Exim Bank
Deadline of this Job:
Saturday, May 17 2025
Duty Station:
Corporate Office | Dar es Salaam | Tanzania
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
Similar Jobs in Tanzania
Learn more about Exim Bank
Exim Bank jobs in Tanzania
JOB DETAILS:
Job Description
Incumbent is responsible for ensuring that the Information Technology services provided by the bank meet the needs of internal & external customers and operate as efficiently as possible. Planning and implementing IT Service Management processes, software and tools to optimize IT service delivery and reduce costs.
Roles & Responsibilities
•Lead the design and implementation of the NGEN Service Management Framework, COBIT Governance Framework and Operating Model based on ITSM Best Practices
•Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
•Provide direction and goal setting on strategy and operations.
•Contribute to design and solution development activities.
•Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting.
•Define roles and responsibilities for the new Service Management organization.
•Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
•Responsible for incorporating new services into the service catalog and service delivery model.
•Accountable for building and publishing the service catalog.
•Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed and published.
•Responsible for measuring and quantifying performance and compliance
•Develop performance measures and consistently report metrics.
•Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders
•Partner with services teams to deliver a service operations strategic plan and roadmap
•Provide tactical and strategic recommendations based on ITSM KPIs
QUALIFICATION AND EXPERIENCE REQUIRED
- Degree in Information Systems, Computer engineering, Business Administration or Equivalent.
•Analytical Thinking.
•ITIL certifications will be an added advantage.
•Experience in handling large project teams that include other project managers, Specialists, administrative support, and third-party vendors.
•Understanding of the customer segments and Telecom products.
•2 years’ experience in ICT service delivery management in banking/financial industry, preferably with exposure to core banking system and branch support/operations.
•Knowledge of the trendy banking software and technologies in the market.
•Excellent written and oral communication.
•Sense of when to escalate a problem or ask for assistance.
•Problem-solving and follow-through; pragmatic and thorough.
•The Departmental Heads (Corporate Office) / The Senior Managers (Branches and Corporate Office) / The Branch Managers (All Branches), Please bring the content of this circular to the notice of all staff members and a copy of this circular may also be displayed on the staff-notice board.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? click here
All Jobs | QUICK ALERT SUBSCRIPTION
