Vacancy title:
IT Officer

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Computer & IT]

Jobs at:
Ramada Resort

Deadline of this Job:
Thursday, July 31 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The IT Officer is responsible for managing and supporting the hotel’s IT systems, ensuring reliable and secure technology infrastructure, and delivering responsive technical support to all departments. The role plays a key part in maintaining system uptime, supporting hotel operations, and enhancing the overall guest experience through stable technology.

Key Responsibilities:

Systems & Infrastructure Support

• Administer and support hotel systems including: 
  • PMS (e.g., Opera, Hotelogix)
  • POS systems (e.g., Micros, Posist)
  • Back-office software (e.g., Sun System) 

• Monitor and maintain servers, workstations, printers, and network devices.
• Ensure uptime of internet services, Wi-Fi networks, CCTV, telephony, and email systems. 

Technical Support

• Provide first-line support to hotel staff on hardware and software issues. 
• Troubleshoot and resolve problems related to desktops, laptops, printers, and mobile devices. 
• Ensure smooth check-in/check-out processes through PMS support.

 Security & Compliance

• Implement and maintain cybersecurity measures (e.g., antivirus, firewalls).
• Ensure data backups are performed and stored securely.
• Maintain IT asset inventory and ensure software license compliance.

 Documentation & Reporting

• Keep updated records of IT systems, passwords, licenses, and vendor contacts.
• Generate reports on system performance, issues, and solutions.

 Vendor & Stakeholder Coordination

• Liaise with IT service providers for system upgrades, repairs, and technical support.
• Coordinate with management and department heads on IT needs and planning.

Training & Policy Implementation

• Train hotel staff on IT best practices and system usage.
• Enforce hotel IT policies and procedures.

Qualifications & Experience:

•  Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support (preferably in the hospitality sector).
• Experience with hotel-specific systems (PMS, POS, accounting software).
• Solid understanding of network setup, security protocols, and Microsoft Office 365.
• Strong problem-solving skills, with the ability to work under pressure. 

Key Skills:

• Technical troubleshooting
• Time management
• Communication and teamwork
• Attention to detail
• Hospitality systems knowledge

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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