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Vacancy title:
IT Assistant (Volunter)
[Type: VOLUNTEER, Industry: Nonprofit, and NGO, Category: Computer & IT, Social Services & Nonprofit, Admin & Office]
Jobs at:
WFP
Deadline of this Job:
Friday, June 19 2026
Duty Station:
Dar-es-Salaam | Dar es Salaam
Summary
Date Posted: Saturday, June 13 2026, Base Salary: Not Disclosed
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JOB DETAILS:
KEY ACCOUNTABILITIES:
Under the overall guidance and technical supervision of the Head of the TEC division, the IT Assistant will be responsible for the following:
- Record, classify, and track all TEC support requests and incidents.
- Update ticket details with troubleshooting steps and escalate unresolved issues.
- Follow up to ensure timely closure.
- Provide first-line TEC support to staff.
- Troubleshoot issues with PCs, printers, Wi-Fi, and Office 365.
- Support conference room TEC setups, including Teams conferencing.
- Assist in onboarding/offboarding staff.
- Assist with installation and configuration of TEC equipment.
- Support network issues including LAN, Wi-Fi and VPN.
- Provide remote TEC support to Kigoma, Arusha and Mtwara.
- Assist with preparing TEC equipment for dispatch to the sub-offices.
- Perform any other duties as assigned.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
- University Degree in Information Technology, Computer Science, Engineering or other relevant field.
Competency:
- Client-oriented, teamwork, adaptability and integrity.
Knowledge & Skills:
- Basic understanding of hardware, networking, and operating systems.
- Knowledge of Office 365 and good communication skills.
Languages:
- Fluency in English Language.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
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