We are currently seeking for ICT Officer, Infrastructure.

The successful candidate will be responsible for the following duties and responsibilities:

Responsibilities

• Install, configure, and maintain hardware and software components of our ICT infrastructure, including servers, networks, and peripherals.
• Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime.
• Implement and maintain security measures to protect our ICT systems and data from unauthorized access, malware, and other threats.
• Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
• Conduct regular backups and disaster recovery procedures to safeguard critical data and systems.
• Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries.
• Collaborate with vendors and service providers to procure ICT equipment and services, ensuring cost-effectiveness and quality.
• Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements to our infrastructure.
• Monitor and enforce compliance with ICT policies, standards, and regulatory requirements.
• Collaborate with cross-functional teams to support business initiatives and projects that require ICT expertise.
• Participate in on-call rotation and provide after-hours support for critical ICT issues and emergencies as needed.

Key Competency Requirements

• ICT infrastructure management
• Network administration
• Security management
• Technical support
• Problem-solving
• Project management
• Communication

Qualifications and Experience required

• Bachelor/master’s degree in ICT, Computer Science or field related to the industry
• Minimum of 3 years’ experience in related field.

Reports to

ICT Manager- Network, Security & Infrastructure

• Install, configure, and maintain hardware and software components of our ICT infrastructure, including servers, networks, and peripherals.
• Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime.
• Implement and maintain security measures to protect our ICT systems and data from unauthorized access, malware, and other threats.
• Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
• Conduct regular backups and disaster recovery procedures to safeguard critical data and systems.
• Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries.
• Collaborate with vendors and service providers to procure ICT equipment and services, ensuring cost-effectiveness and quality.
• Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements to our infrastructure.
• Monitor and enforce compliance with ICT policies, standards, and regulatory requirements.
• Collaborate with cross-functional teams to support business initiatives and projects that require ICT expertise.
• Participate in on-call rotation and provide after-hours support for critical ICT issues and emergencies as needed.

• ICT infrastructure management
• Network administration
• Security management
• Technical support
• Problem-solving
• Project management
• Communication

• Bachelor/master’s degree in ICT, Computer Science or field related to the industry
• Minimum of 3 years’ experience in related field.