Grievance Redress Mechanism Officer
2026-08-05T17:14:06+00:00
Wildlife Conservation Society (WCS)
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https://www.greattanzaniajobs.com/jobs
FULL_TIME
Mbeya
Mbeya
00000
Tanzania
Nonprofit, and NGO
Social Services & Nonprofit, Business Operations, Admin & Office
2026-08-17T17:00:00+00:00
8
The Wildlife Conservation Society (WCS) is seeking a diligent, motivated, proactive Grievance Redress Mechanism (GRM) officer to be based in Mbeya for the Greater Ruaha Katavi landscape, to support implementation of the Reserve’s GRM and contribute to an appropriate and timely response to grievances. As part of a comprehensive social safeguards program, WCS is establishing a Grievance Redress Mechanism (GRM) to protect and respect the rights of local communities (LCs), through understanding, investigating, managing, monitoring, and mitigating concerns, suggestions and reports of alleged improper conduct related to activities as expressed by communities.
The GRM officer will support the program director and work closely with the Regional Social Safeguard Coordinator to contribute to the optimal management of the GRM. The position is based full-time on-site at the Mbeya for the greater Ruaha Katavi Landscape, with travel to villages around areas where we implement projects as required.
Responsibilities or duties
- Ensure receipt, logging, tracking and categorisation of concerns, complaints, suggestions, or grievances (known collectively as “grievances”) for dispute resolution submitted through the GRM
- Manage the Asana grievance redress mechanism database.
- Scrutinise and analyse grievances to ensure eligible grievances are referred to Reserve management in accordance with the GRM procedures.
- Collect of supplementary information on specific grievances as needed from relevant parties to ensure a thorough understanding of the grievance and facilitate consensus around a way forward, maintaining confidentiality where possible and as appropriate
- Advise management in proposing solutions and ways forward for specific grievances within a period as specified by the GRM procedures
- As necessary, convene meetings with relevant individuals and institutions to find solutions to disputes and grievances.
- Contribute to the resolution of grievances, engaging relevant staff as required, according to the GRM guidelines and protocol
- Follow-up and ensure acknowledgement of grievances and periodic updates are provided to the Claimant regarding status and current actions to resolve the grievance, as appropriate
- Facilitate, and lead training on GRM protocol and procedures for GRKL staff
- Support collaboration with partner institutions and civil society organisations in the implementation of the GRM and resolution of grievances as required.
- Along with the MEAL Department, assist in the evaluation and adaptive management of the GRM, including lessons learned from its roll out in GRKL and improvements that would enhance its effectiveness, accessibility, transparency, legitimacy, and credibility
- Support the analysis of trends in grievances and identification of efforts that could be taken by WCS or partners to avoid future grievances.
Qualifications or requirements
- BA in sociology from a reputable institute or other relevant field
- Demonstrated experience of maintaining confidentiality in relation to sensitive information
- Excellent mediation, facilitation, and conflict management skills
- Position is open to Tanzanian nationals only.
- Pro-active, positive, and accountable approach to work delivery
- Willingness to spend extended periods in the field with basic amenities and accommodation
- Proven IT literacy and familiarity with all standard office software.
- Ability to work with a dynamic / mixed team of conservation professionals, to work under pressure and meet deadlines.
- Highest level of integrity, honesty, and sense of responsibility.
Experience needed
- At least 2-3 years of experience working in social safeguards and/or the social protection of marginalized groups working in the NGO sector
Any other provided details
- Understanding/knowledge of social safeguards in the context of conservation an advantage
- Experience in information gathering in a community setting an advantage
- Experience in Asana and kobo toolbox is an added advantage.
- The ability to work with other conservation-related software is an added advantage.
* Ensure receipt, logging, tracking and categorisation of concerns, complaints, suggestions, or grievances (known collectively as “grievances”) for dispute resolution submitted through the GRM * Manage the Asana grievance redress mechanism database. * Scrutinise and analyse grievances to ensure eligible grievances are referred to Reserve management in accordance with the GRM procedures. * Collect of supplementary information on specific grievances as needed from relevant parties to ensure a thorough understanding of the grievance and facilitate consensus around a way forward, maintaining confidentiality where possible and as appropriate * Advise management in proposing solutions and ways forward for specific grievances within a period as specified by the GRM procedures * As necessary, convene meetings with relevant individuals and institutions to find solutions to disputes and grievances. * Contribute to the resolution of grievances, engaging relevant staff as required, according to the GRM guidelines and protocol * Follow-up and ensure acknowledgement of grievances and periodic updates are provided to the Claimant regarding status and current actions to resolve the grievance, as appropriate * Facilitate, and lead training on GRM protocol and procedures for GRKL staff * Support collaboration with partner institutions and civil society organisations in the implementation of the GRM and resolution of grievances as required. * Along with the MEAL Department, assist in the evaluation and adaptive management of the GRM, including lessons learned from its roll out in GRKL and improvements that would enhance its effectiveness, accessibility, transparency, legitimacy, and credibility * Support the analysis of trends in grievances and identification of efforts that could be taken by WCS or partners to avoid future grievances.
* Demonstrated experience of maintaining confidentiality in relation to sensitive information * Excellent mediation, facilitation, and conflict management skills * Pro-active, positive, and accountable approach to work delivery * Willingness to spend extended periods in the field with basic amenities and accommodation * Proven IT literacy and familiarity with all standard office software. * Ability to work with a dynamic / mixed team of conservation professionals, to work under pressure and meet deadlines. * Highest level of integrity, honesty, and sense of responsibility.
* BA in sociology from a reputable institute or other relevant field * At least 2-3 years of experience working in social safeguards and/or the social protection of marginalized groups working in the NGO sector * Understanding/knowledge of social safeguards in the context of conservation an advantage * Experience in information gathering in a community setting an advantage * Experience in Asana and kobo toolbox is an added advantage. * The ability to work with other conservation-related software is an added advantage.
JOB-6a736f5eae459
Vacancy title:
Grievance Redress Mechanism Officer
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Social Services & Nonprofit, Business Operations, Admin & Office]
Jobs at:
Wildlife Conservation Society (WCS)
Deadline of this Job:
Monday, August 17 2026
Duty Station:
Mbeya | Mbeya
Summary
Date Posted: Wednesday, August 5 2026, Base Salary: Not Disclosed
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JOB DETAILS:
The Wildlife Conservation Society (WCS) is seeking a diligent, motivated, proactive Grievance Redress Mechanism (GRM) officer to be based in Mbeya for the Greater Ruaha Katavi landscape, to support implementation of the Reserve’s GRM and contribute to an appropriate and timely response to grievances. As part of a comprehensive social safeguards program, WCS is establishing a Grievance Redress Mechanism (GRM) to protect and respect the rights of local communities (LCs), through understanding, investigating, managing, monitoring, and mitigating concerns, suggestions and reports of alleged improper conduct related to activities as expressed by communities.
The GRM officer will support the program director and work closely with the Regional Social Safeguard Coordinator to contribute to the optimal management of the GRM. The position is based full-time on-site at the Mbeya for the greater Ruaha Katavi Landscape, with travel to villages around areas where we implement projects as required.
Responsibilities or duties
- Ensure receipt, logging, tracking and categorisation of concerns, complaints, suggestions, or grievances (known collectively as “grievances”) for dispute resolution submitted through the GRM
- Manage the Asana grievance redress mechanism database.
- Scrutinise and analyse grievances to ensure eligible grievances are referred to Reserve management in accordance with the GRM procedures.
- Collect of supplementary information on specific grievances as needed from relevant parties to ensure a thorough understanding of the grievance and facilitate consensus around a way forward, maintaining confidentiality where possible and as appropriate
- Advise management in proposing solutions and ways forward for specific grievances within a period as specified by the GRM procedures
- As necessary, convene meetings with relevant individuals and institutions to find solutions to disputes and grievances.
- Contribute to the resolution of grievances, engaging relevant staff as required, according to the GRM guidelines and protocol
- Follow-up and ensure acknowledgement of grievances and periodic updates are provided to the Claimant regarding status and current actions to resolve the grievance, as appropriate
- Facilitate, and lead training on GRM protocol and procedures for GRKL staff
- Support collaboration with partner institutions and civil society organisations in the implementation of the GRM and resolution of grievances as required.
- Along with the MEAL Department, assist in the evaluation and adaptive management of the GRM, including lessons learned from its roll out in GRKL and improvements that would enhance its effectiveness, accessibility, transparency, legitimacy, and credibility
- Support the analysis of trends in grievances and identification of efforts that could be taken by WCS or partners to avoid future grievances.
Qualifications or requirements
- BA in sociology from a reputable institute or other relevant field
- Demonstrated experience of maintaining confidentiality in relation to sensitive information
- Excellent mediation, facilitation, and conflict management skills
- Position is open to Tanzanian nationals only.
- Pro-active, positive, and accountable approach to work delivery
- Willingness to spend extended periods in the field with basic amenities and accommodation
- Proven IT literacy and familiarity with all standard office software.
- Ability to work with a dynamic / mixed team of conservation professionals, to work under pressure and meet deadlines.
- Highest level of integrity, honesty, and sense of responsibility.
Experience needed
- At least 2-3 years of experience working in social safeguards and/or the social protection of marginalized groups working in the NGO sector
Any other provided details
- Understanding/knowledge of social safeguards in the context of conservation an advantage
- Experience in information gathering in a community setting an advantage
- Experience in Asana and kobo toolbox is an added advantage.
- The ability to work with other conservation-related software is an added advantage.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Qualified candidates should send:
Applications should be sent via mail to: WCS Tanzania addressed to the County Director with the Subject: “Application for (Position Title) Vacancy”
Applications should be submitted by: August 17th 2026 5:00 PM EA TIME
Only Shortlisted Candidates will be contacted.
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