About GOAL 3

GOAL 3 is a social enterprise committed to improving healthcare in low-resource settings. Our name refers to Sustainable Development Goal 3: ensuring healthy lives and promoting well-being for all.

Through the IMPALA monitoring system, a ward-wide patient monitoring and decision-support system, we help health workers detect clinical deterioration earlier and make better clinical decisions.

As we scale across multiple countries in Africa, we are building the operational infrastructure needed to support reliable and sustainable expansion.

Key Responsibilities

1. Supplier & Partner Management

• Build and maintain strong operational relationships with manufacturers, suppliers, distributors and service partners.
• Manage operational relationships with key suppliers and technology partners.
• Establish governance structures for monitoring partner performance.
• Maintain Service Level Agreements (SLAs) with manufacturers and technology providers.
• Develop frameworks for selecting, contracting, and reviewing distributors and service partners.
• Support contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership.

2. Operational Planning & Coordination

• Maintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness.
• Coordinate operational planning and capacity with Country Managers.
• Monitor service delivery capacity across countries.
• Support operational readiness for expansion into new countries.
• Oversee cross-country operational projects and risk mitigation.
• Provide operational insights to support management decision-making.
• Translate rollout plans into operational capacity requirements.

3. Supply Chain & Logistics

• Ensure the operational supply chain supports reliable deployment of IMPALA systems across countries.
• Oversee purchasing and order management processes.
• Manage the global logistics framework for shipping, clearance, and distribution.
• Maintain inventory planning and replenishment strategies.
• Coordinate warehousing and distribution structures across countries.
• Ensure alignment between supply chain planning and project implementation timelines.
• Lead continuous improvement of supply chain processes as deployments scale.

4. Regulatory & Compliance

• Support regulatory and compliance processes required for operating medical devices across multiple countries.
• Support medical device registration processes in operating countries.
• Coordinate operational aspects of post-market surveillance (PMS).
• Maintain oversight of regulatory and compliance requirements affecting operations.
• Ensure operational processes support regulatory compliance.

Qualifications

Essential:

• Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field.
• 8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs.
• Demonstrated experience managing suppliers, distributors, or operational partners.
• Experience working across multiple countries or regions.
• Strong systems thinking and ability to build operational processes.
• Pragmatic and hands-on mindset – able to move between strategy and execution.
• Experience with supply chain management, procurement, or logistics.
• Ability to manage complex operational operations across multiple stakeholders.
• Interest in global health and improving healthcare in low-resource settings.

Preferred:

• Experience in MedTech, healthcare technology, or global health programs.
• Experience working in African healthcare systems or low-resource settings.
• Experience working with ERP systems (e.g., Odoo).

• Build and maintain strong operational relationships with manufacturers, suppliers, distributors and service partners.
• Manage operational relationships with key suppliers and technology partners.
• Establish governance structures for monitoring partner performance.
• Maintain Service Level Agreements (SLAs) with manufacturers and technology providers.
• Develop frameworks for selecting, contracting, and reviewing distributors and service partners.
• Support contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership.
• Maintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness.
• Coordinate operational planning and capacity with Country Managers.
• Monitor service delivery capacity across countries.
• Support operational readiness for expansion into new countries.
• Oversee cross-country operational projects and risk mitigation.
• Provide operational insights to support management decision-making.
• Translate rollout plans into operational capacity requirements.
• Ensure the operational supply chain supports reliable deployment of IMPALA systems across countries.
• Oversee purchasing and order management processes.
• Manage the global logistics framework for shipping, clearance, and distribution.
• Maintain inventory planning and replenishment strategies.
• Coordinate warehousing and distribution structures across countries.
• Ensure alignment between supply chain planning and project implementation timelines.
• Lead continuous improvement of supply chain processes as deployments scale.
• Support regulatory and compliance processes required for operating medical devices across multiple countries.
• Support medical device registration processes in operating countries.
• Coordinate operational aspects of post-market surveillance (PMS).
• Maintain oversight of regulatory and compliance requirements affecting operations.
• Ensure operational processes support regulatory compliance.

• Systems thinking
• Operational leadership
• Building systems
• Planning
• Supplier management
• Partner management
• Operational planning
• Coordination
• Supply chain management
• Logistics management
• Regulatory compliance
• Risk mitigation
• Procurement

• Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field.
• 8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs.
• Demonstrated experience managing suppliers, distributors, or operational partners.
• Experience working across multiple countries or regions.
• Strong systems thinking and ability to build operational processes.
• Pragmatic and hands-on mindset – able to move between strategy and execution.
• Experience with supply chain management, procurement, or logistics.
• Ability to manage complex operational operations across multiple stakeholders.
• Interest in global health and improving healthcare in low-resource settings.
• Experience in MedTech, healthcare technology, or global health programs (Preferred).
• Experience working in African healthcare systems or low-resource settings (Preferred).
• Experience working with ERP systems (e.g., Odoo) (Preferred).