General Cashier at Ramada Resort by Wyndham Dar es Salaam March 2026

Position: General Cashier

Department: Finance

Reports To: Finance cluster/Accountant

Job Summary:

The General Cashier is responsible for handling all cash transactions within the hospitality facility, ensuring accuracy and accountability in every transaction. This role ensures that all financial transactions, including guest payments and cash drops, are processed smoothly and efficiently, maintaining a balanced cash flow and assisting in the preparation of financial reports.

Key Responsibilities:

Guest Transactions:

Process payments from guests for various services, including room charges, food & beverage, retail, and additional services.

Issue receipts, refunds, and change promptly while ensuring the accuracy of the transaction.

Handle different payment methods such as cash, credit/debit cards, and mobile payments.

Cash Management:

Maintain a balanced cash drawer, ensuring all transactions are logged accurately.

Reconcile cash drawers at the beginning and end of each shift, reporting discrepancies to the supervisor.

Ensure adherence to cash handling and security protocols, including safekeeping of money.

Billing and Payment:

Verify and process guest bills, ensuring accuracy in charges and applying discounts, promotions, or credits when applicable.

Assist in managing guest folios and ensure timely posting of transactions.

Collaborate with front desk staff to resolve any discrepancies in billing.

Customer Service:

Greet guests and provide assistance with inquiries or concerns in a friendly and professional manner.

Address guest complaints or issues with payments in a calm, efficient, and courteous manner.

Provide information on services, charges, and payment policies.

Reporting and Documentation:

Generate and submit daily cashier reports to the accounting or finance department.

Assist with cash drops and financial documentation for reconciliation purposes.

Collaboration:

Work closely with other hotel departments, such as housekeeping, food and beverage, and front desk, to ensure smooth guest transactions and service.

Support team members during busy times by assisting with customer service or payment-related tasks.

Compliance:

Adhere to all company policies, procedures, and financial controls to ensure compliance with legal and financial regulations.

Maintain confidentiality and safeguard guest information at all times.

Qualifications:

Bachelor in Finance/Accounting

Experience: At least 2-3 years of experience as a cashier in a hospitality or customer service setting (preferred).

Technical Skills: Proficiency with Point-of-Sale (POS) systems, cash registers, and basic computer skills.

Soft Skills:

Strong communication and customer service skills.

Detail-oriented with the ability to process payments and handle cash accurately.

Ability to remain calm and efficient during busy or stressful situations.

Trustworthy and reliable with a high level of integrity.

Availability: Flexibility to work varying shifts, including weekends and holidays.

Languages: Basic English proficiency required; additional languages are an asset in a multicultural environment.

• Process payments from guests for various services, including room charges, food & beverage, retail, and additional services.
• Issue receipts, refunds, and change promptly while ensuring the accuracy of the transaction.
• Handle different payment methods such as cash, credit/debit cards, and mobile payments.
• Maintain a balanced cash drawer, ensuring all transactions are logged accurately.
• Reconcile cash drawers at the beginning and end of each shift, reporting discrepancies to the supervisor.
• Ensure adherence to cash handling and security protocols, including safekeeping of money.
• Verify and process guest bills, ensuring accuracy in charges and applying discounts, promotions, or credits when applicable.
• Assist in managing guest folios and ensure timely posting of transactions.
• Collaborate with front desk staff to resolve any discrepancies in billing.
• Greet guests and provide assistance with inquiries or concerns in a friendly and professional manner.
• Address guest complaints or issues with payments in a calm, efficient, and courteous manner.
• Provide information on services, charges, and payment policies.
• Generate and submit daily cashier reports to the accounting or finance department.
• Assist with cash drops and financial documentation for reconciliation purposes.
• Work closely with other hotel departments, such as housekeeping, food and beverage, and front desk, to ensure smooth guest transactions and service.
• Support team members during busy times by assisting with customer service or payment-related tasks.
• Adhere to all company policies, procedures, and financial controls to ensure compliance with legal and financial regulations.
• Maintain confidentiality and safeguard guest information at all times.

• Proficiency with Point-of-Sale (POS) systems, cash registers, and basic computer skills.
• Strong communication and customer service skills.
• Detail-oriented with the ability to process payments and handle cash accurately.
• Ability to remain calm and efficient during busy or stressful situations.
• Trustworthy and reliable with a high level of integrity.
• Basic English proficiency required; additional languages are an asset in a multicultural environment.

• Bachelor in Finance/Accounting
• At least 2-3 years of experience as a cashier in a hospitality or customer service setting (preferred).