Background

Kibo Palace Hotels & Resorts are seeking a passionate Front Office Agent to join the team in Moshi. Reporting to the Front Office Manager, this role is central to daily hotel operations, delivering efficient check-ins and check-outs, supporting guest bookings, handling payments accurately, and providing outstanding customer service.

Key Responsibilities

• Provide exceptional customer service during check-in, check-out, and throughout each guest stay
• Respond promptly, efficiently, and courteously to guest requests
• Answer reservation enquiries via phone and email in a timely manner
• Maintain professionalism and follow procedures related to guest confidentiality and company policies
• Take responsibility for operational tasks such as securing payments and issuing room keys
• Maintain procedures relating to credit and cash transactions and post relevant charges to guest accounts
• Support guest bookings and reservations with accuracy and attention to detail
• Build memorable connections with guests and hotel teams

• Provide exceptional customer service during check-in, check-out, and throughout each guest stay
• Respond promptly, efficiently, and courteously to guest requests
• Answer reservation enquiries via phone and email in a timely manner
• Maintain professionalism and follow procedures related to guest confidentiality and company policies
• Take responsibility for operational tasks such as securing payments and issuing room keys
• Maintain procedures relating to credit and cash transactions and post relevant charges to guest accounts
• Support guest bookings and reservations with accuracy and attention to detail
• Build memorable connections with guests and hotel teams