Description

• Recover financed devices in accordance with company policies
• Represent the Mogo brand professionally during customer interactions
• Protect company assets through accurate documentation and secure transportation of recovered devices
• Maintain accurate case records and update company systems
• Collaborate with Debt Collection, Logistics, Customer Care and Operations teams
• Ensure repossession activities are conducted professionally and legally.
• Maintain proper documentation of recovered devices and handover processes.
• Ensure all collection activities comply with company policies, regulatory requirements, and ethical standards.
• Maintain confidentiality of customer information.
• Identify and report any fraudulent activities or suspicious cases.
• Achieve assigned monthly collection and recovery targets.

Requirements

• 1–3 years experience in Field Collections, Asset Recovery, Field Sales, Field Operations or Customer Service
• Experience in device financing, banking, telecommunications or microfinance is an advantage
• Strong negotiation and communication skills
• High integrity and professionalism
• Ability to work independently in the fiel

• Recover financed devices in accordance with company policies
• Represent the Mogo brand professionally during customer interactions
• Protect company assets through accurate documentation and secure transportation of recovered devices
• Maintain accurate case records and update company systems
• Collaborate with Debt Collection, Logistics, Customer Care and Operations teams
• Ensure repossession activities are conducted professionally and legally.
• Maintain proper documentation of recovered devices and handover processes.
• Ensure all collection activities comply with company policies, regulatory requirements, and ethical standards.
• Maintain confidentiality of customer information.
• Identify and report any fraudulent activities or suspicious cases.
• Achieve assigned monthly collection and recovery targets.

• Strong negotiation skills
• Strong communication skills
• High integrity and professionalism
• Ability to work independently in the field

• 1–3 years experience in Field Collections, Asset Recovery, Field Sales, Field Operations or Customer Service
• Experience in device financing, banking, telecommunications or microfinance is an advantage