Background information about the job or company (e.g., role context, company overview)

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

The FTTH PMO Support is responsible for planning, coordinating, monitoring, and supporting the successful delivery of FTTH commercial initiatives, projects, governance activities, business reporting, customer experience improvement programs, commission management processes, pricing implementation, and after-sales support initiatives.

Responsibilities or duties

Key Accountabilities & Decision Ownership

• Plan and track FTTH commercial projects and strategic initiatives.
• Maintain roadmaps, implementation plans, action logs, and governance reports.
• Manage risks, issues, dependencies, and corrective actions.
• Implement and govern FTTH pricing and sales commission initiatives.
• Coordinate cross-functional teams to deliver FTTH priorities.
• Improve the customer journey using feedback, complaints, and performance insights.
• Drive FTTH product launches, enhancements, migrations, and process changes.
• Lead governance forums, stakeholder communication, and action follow-up.

Qualifications or requirements (e.g., education, skills)

Core competencies, knowledge and experience:

• Project planning, governance, risk management, and performance reporting.
• FTTH commercial operations, including pricing, commissions, product implementation, and customer journey management.
• Data analysis and reporting using Excel, PowerPoint, Power BI, and project tracking tools.
• Collaboration & Team working skills
• Analytical skills
• Stakeholder Coordination
• Customer Centricity
• Communication Skills
• Problem Solving
• Results Orientation
• Planning & Organization
• Accountability

Qualifications and Experience

• Bachelor’s degree in Business Administration, Project Management, Telecommunications, Engineering, Marketing, or a related field.
• At least 3 years’ experience in project coordination, PMO support, commercial operations, customer experience, or product implementation, preferably within telecommunications or FTTH.
• Working knowledge of project governance, risk management, stakeholder coordination, and management reporting.
• Understanding of FTTH products, customer journeys, pricing, commissions, and after-sales operations.
• Proficiency in Microsoft Excel, PowerPoint, and project tracking or reporting tools; Power BI or Microsoft Project is an advantage.
• Project management certification such as PMP, PRINCE2, or Agile is an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

• Plan and track FTTH commercial projects and strategic initiatives.
• Maintain roadmaps, implementation plans, action logs, and governance reports.
• Manage risks, issues, dependencies, and corrective actions.
• Implement and govern FTTH pricing and sales commission initiatives.
• Coordinate cross-functional teams to deliver FTTH priorities.
• Improve the customer journey using feedback, complaints, and performance insights.
• Drive FTTH product launches, enhancements, migrations, and process changes.
• Lead governance forums, stakeholder communication, and action follow-up.

• Project planning, governance, risk management, and performance reporting.
• FTTH commercial operations, including pricing, commissions, product implementation, and customer journey management.
• Data analysis and reporting using Excel, PowerPoint, Power BI, and project tracking tools.
• Collaboration & Team working skills
• Analytical skills
• Stakeholder Coordination
• Customer Centricity
• Communication Skills
• Problem Solving
• Results Orientation
• Planning & Organization
• Accountability

• Bachelor’s degree in Business Administration, Project Management, Telecommunications, Engineering, Marketing, or a related field.
• At least 3 years’ experience in project coordination, PMO support, commercial operations, customer experience, or product implementation, preferably within telecommunications or FTTH.
• Working knowledge of project governance, risk management, stakeholder coordination, and management reporting.
• Understanding of FTTH products, customer journeys, pricing, commissions, and after-sales operations.
• Proficiency in Microsoft Excel, PowerPoint, and project tracking or reporting tools; Power BI or Microsoft Project is an advantage.
• Project management certification such as PMP, PRINCE2, or Agile is an added advantage.