Vacancy title:
Customer service & operations manager

[Type: FULL_TIME, Industry: Banking, Category: Customer Service]

Jobs at:
Mkombozi Commercial Bank

Deadline of this Job:
Monday, June 2 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, May 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Education:
Bachelor degree in business administration, or related field

• Technical skills / competencies:
  Strong knowledge of banking operations, KYC, AML, and compliance regulations.
• Excellent leadership and team management skills.
• Proficiency in branch cash management, reconciliation, and financial controls.
• Strong customer service orientation with the ability to handle complex inquiries and issues.
• Ability to manage risk and implement security and control measures effectively.
• High attention to detail with strong organizational skills.

Job overview:
The customer service and operations manager is responsible for overseeing the efficient and effective operation of a bank branch, ensuring compliance with internal controls, operational procedures, and customer service standards. This role involves managing cash operations, safeguarding branch assets, driving business growth, and delivering exceptional customer service. The manager will also focus on staff development, continuous learning, and ensuring smooth day-to-day operations while meeting financial goals.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure
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