Vacancy title:
Customer Service Manager

[Type: FULL_TIME, Industry: Insurance, Category: Customer Service,Management,Business Operations]

Jobs at:
Strategis Insurance Tanzania

Deadline of this Job:
Friday, April 10 2026

Duty Station:
Dar es Salaam | Dar es Salaam

Summary
Date Posted: Saturday, April 4 2026, Base Salary: Not Disclosed

Similar Jobs in Tanzania
Learn more about Strategis Insurance Tanzania
Strategis Insurance Tanzania jobs in Tanzania

JOB DETAILS:

Job Purpose

Responsible for leading and developing the customer service team to deliver exceptional customer experiences. This role oversees daily service operations, sets performance standards, resolves escalated issues, and drives continuous improvement to enhance customer satisfaction, loyalty, and retention.

Education and Specialized Training

• Advanced Diploma or Bachelor Degree in Insurance, Marketing, or Business Administration
• Customer Service Skills
• Computer Skills (Excel, PowerPoint, Word, Outlook, etc.)

Work Experience

• Minimum of 3–5 years’ experience in the Insurance or Financial Sector
• Minimum 2 years of Supervisory/Management experience is an added advantage

Work Hours: 8

Experience in Months: 36

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

All applications should include the names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents, along with a recent passport size photograph should be submitted not later than 10th April 2026 to the following address.

We are an equal-opportunity employer. Persons with disabilities are highly encouraged to apply.

Head of Human Resource and Administration

Strategis Insurance Tanzania Limited

P. O. Box 7893, Dar es Salaam, Tanzania

All Jobs | QUICK ALERT SUBSCRIPTION