Vacancy title:
Customer Operations Officer at Mixx

[Type: FULL_TIME, Industry: Telecommunications, Category: Business Operations]

Jobs at:
Yas

Deadline of this Job:
Monday, June 23 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Friday, June 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Experience Required:

• Minimum 3 years of work experience in customer-related services.
• Proficiency in MS Office.
• Strong planning, organizing, and problem-solving skills.

Educational Qualification:

• University degree in Business Administration, Social Science, or related fields.

Core responsibilities

• Respond to customer queries promptly and accurately in line with agreed SLAs.
• Identify customer needs and assist with using specific features or services.
• Resolve complaints effectively and follow up to ensure timely issue resolution.
• Drive automation of common customer queries to improve response times and efficiency.
• Analyze product issues through testing or user simulation and report malfunctions.
• Collect and share customer feedback with Product teams to support service improvement.
• Foster positive relationships with internal teams and external partners.
• Maintain high levels of customer satisfaction to support strong NPS performance.
• Serve as the first line of support for all touchpoints regarding queries and product knowledge.

Core competencies

• Excellent communication and interpersonal skills.
• Eager to find flaws in a process for improvements.
• Ability to work in a goal-oriented environment.
• Problem-solving and customer satisfaction orientation.
• A team player, able to work well in multicultural environments.
• Able to build relationships quickly.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

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