Vacancy title:
Credit Operations Officer

[Type: FULL_TIME, Industry: Telecommunications, Category: Admin & Office]

Jobs at:
Yas Tanzania

Deadline of this Job:
Monday, June 23 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Monday, June 16 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Qualifications

• University degree in Business Administration, Finance, Accounts, or a related field
• 3 years of work experience
• Customer service experience will be an added advantage
• Proficiency in MS Excel

Core Responsibilities

• Respond promptly and accurately to customer loan queries in line with agreed SLAs.
• Follow up with customers to ensure timely resolution of technical issues.
• Automate frequently asked loan-related queries to improve efficiency and service delivery.
• Analyze weekly trends in loan-related queries and complaints; recommend process improvements.
• Conduct quarterly reviews of loan operational processes and suggest enhancements.
• Facilitate refresher training at customer touch points to ensure quality service and accurate resolution.
• Periodically review loan product codification for improved query tracking and resolution.
• Identify and report product issues by simulating scenarios and user experiences.
• Assess customer needs and share insights with product teams for continuous product improvement.
• Foster positive working relationships with internal teams and external stakeholders.
• Ensure high levels of customer satisfaction to positively impact Net Promoter Score (NPS).
• Maintain up-to-date knowledge of all loan products and eligibility criteria.
• Handle customer calls related to loan queries and contribute to service improvement.

Core Competencies

• Excellent communication and interpersonal skills
• Eager to find flaws in a process for improvements
• Ability to work in a goal-oriented environment
• Problem-solving and customer satisfaction orientation
• A team player, able to work well in multicultural environments
• Able to build relationships quickly

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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