Dar es Salaam Serena Hotel, part of the prestigious Serena Hotels group comprising 22 luxury hotels, lodges, and resorts across East Africa, is seeking an experienced and detail-oriented Credit Controller. The position is responsible for managing the hotel’s accounts receivable and credit control functions to ensure timely debt collection, effective credit risk management, accurate financial recordkeeping, and optimized cash flow while maintaining strong client relationships.

Key Responsibilities

Accounts Receivable & Debt Collection: Manage all accounts receivable processes and ensure the prompt collection of outstanding debts from corporate clients, agencies, and partners.

Credit Risk & Assessment: Review credit applications, monitor client credit limits, enforce corporate credit policies, and assess overall customer credit risks.

Invoicing & Reconciliation: Oversee accurate invoicing, perform regular account reconciliations, and promptly resolve billing disputes and payment queries.

Ageing Reports & Compliance: Conduct regular follow-ups on overdue accounts, prepare monthly debtors’ ageing analysis and collection reports, and ensure compliance with internal credit controls.

Cash Flow Management: Collaborate with cross-functional hotel departments to resolve billing issues and recommend strategic measures to minimize bad debts and enhance financial liquidity.

Requirements & Qualifications

Education: Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or a related field.

Professional Qualifications: CPA (T), ACCA, or an equivalent professional accounting qualification is an added advantage.

Experience: Minimum of three (3) years of relevant experience in credit control and accounts receivable, preferably within the hospitality industry.

Software Skills: Proficiency in financial accounting software and property management systems (PMS).

Core Competencies: Strong analytical, negotiation, communication, and interpersonal skills; high integrity, meticulous attention to detail, and proven ability to meet tight financial deadlines.

• Manage all accounts receivable processes and ensure the prompt collection of outstanding debts from corporate clients, agencies, and partners.
• Review credit applications, monitor client credit limits, enforce corporate credit policies, and assess overall customer credit risks.
• Oversee accurate invoicing, perform regular account reconciliations, and promptly resolve billing disputes and payment queries.
• Conduct regular follow-ups on overdue accounts, prepare monthly debtors’ ageing analysis and collection reports, and ensure compliance with internal credit controls.
• Collaborate with cross-functional hotel departments to resolve billing issues and recommend strategic measures to minimize bad debts and enhance financial liquidity.

• Proficiency in financial accounting software and property management systems (PMS).
• Strong analytical skills
• Negotiation skills
• Communication skills
• Interpersonal skills
• High integrity
• Meticulous attention to detail
• Ability to meet tight financial deadlines

• Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, or a related field.
• CPA (T), ACCA, or an equivalent professional accounting qualification is an added advantage.
• Minimum of three (3) years of relevant experience in credit control and accounts receivable, preferably within the hospitality industry.