Background information about the job or company (e.g., role context, company overview)

Vacancy for the post of Consular Assistant at the Kenya High Commission, Dar es Salaam

The High Commission of the Republic of Kenya in the United Republic of Tanzania is seeking to employ a qualified person for the position of Consular Assistant.

The position is for a duration of one (1) year renewable based on performance.

Responsibilities or duties

• Receiving all applications submitted at the High Commission (Passport, Citizenship, Marriage Certificate, No Impediment Certificate, Good Conduct Certificate, Birth Certificate applications etc) for forwarding to the relevant authorities for processing.
• Checking completeness of applications and advising applicants on requirements and procedures.
• Preparing of emergency travel documents.
• Advising customers on payments and receipting all payments for all chargeable applications.
• Responding to enquiries from applicants at the counter and on phone.
• Preparing daily reports of all applications received, receipts issued, and total documents collected.
• Releasing processed documents to applicants.
• Submitting daily revenue collection returns to the Financial Attaché.
• Maintaining and updating the register of the Kenyan Diaspora.
• Assisting in the preparation of consular returns and reports i.e. monthly, quarterly and annually.
• Attending to phone calls and advising applicants on consular services.
• Perform any other duties as directed by the Head of Mission or the responsible officer.

Qualifications or requirements (e.g., education, skills)

• A Bachelor’s degree in business or public administration, social sciences or relevant field.
• Proficiency in English/Kiswahili and a good working command.
• Excellent administrative and organisational skills.
• Excellent interpersonal skills and the ability to work well in a team.
• Professional competence in work performance and results.
• Ability to work well under pressure, multitask and be flexible.
• Positive attitude, strong work ethics.
• Ability to possess diplomatic and etiquette skills.
• Ability to interact with people of different cultures and personalities.
• Proficient in information and communications technology (ICT) and experienced in using computer programs.
• Valid Tanzanian residence or work permit.
• Valid Certificate of Good Conduct.

Experience needed

Two (2) years of experience in a busy organization in public or private sector. Candidates with previous relevant experience in a consular role will have an added advantage.

• Receiving all applications submitted at the High Commission (Passport, Citizenship, Marriage Certificate, No Impediment Certificate, Good Conduct Certificate, Birth Certificate applications etc) for forwarding to the relevant authorities for processing.
• Checking completeness of applications and advising applicants on requirements and procedures.
• Preparing of emergency travel documents.
• Advising customers on payments and receipting all payments for all chargeable applications.
• Responding to enquiries from applicants at the counter and on phone.
• Preparing daily reports of all applications received, receipts issued, and total documents collected.
• Releasing processed documents to applicants.
• Submitting daily revenue collection returns to the Financial Attaché.
• Maintaining and updating the register of the Kenyan Diaspora.
• Assisting in the preparation of consular returns and reports i.e. monthly, quarterly and annually.
• Attending to phone calls and advising applicants on consular services.
• Perform any other duties as directed by the Head of Mission or the responsible officer.

• Proficiency in English/Kiswahili and a good working command.
• Excellent administrative and organisational skills.
• Excellent interpersonal skills and the ability to work well in a team.
• Professional competence in work performance and results.
• Ability to work well under pressure, multitask and be flexible.
• Positive attitude, strong work ethics.
• Ability to possess diplomatic and etiquette skills.
• Ability to interact with people of different cultures and personalities.
• Proficient in information and communications technology (ICT) and experienced in using computer programs.

• A Bachelor’s degree in business or public administration, social sciences or relevant field.
• Valid Tanzanian residence or work permit.
• Valid Certificate of Good Conduct.