Onfon Media

Connecting People • Powering Ideas

We are hiring – Join our team

Job Description

1. Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services.
2. Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
3. Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions.
4. Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
5. Adherence to Procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

• Bachelor’s Degree in a related field.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

• Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services.
• Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
• Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions.
• Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
• Adherence to Procedures: Following company scripts and protocols for consistent service delivery.

• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

• Bachelor’s Degree in a related field.
• Experience working in a call center or customer-support role.