CIC Quality Supervisor
2025-05-05T14:27:37+00:00
AB InBev / TBL PLC
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https://www.ab-inbev.com/
FULL_TIME
Tanzania
Tanzania
00000
Tanzania
Drink
Admin & Office
2025-05-13T17:00:00+00:00
Tanzania
8
The key purpose of this role is to Manage efficiently the CIC agent team assigned through feedback, monitoring, improvement proposals that will allow the team to meet the commercial objectives, ensuring that the team meet their KPI’s.
Key Roles and Responsibilities:
- Develop the team members through a coaching, listening to their calls and identify the opportunities to improve in order to maximize the productivity and sales effectiveness
- Monitor calls and verify successful sales to ensure sales objectives
- Monitor attendance and schedule adherence.
- Productivity monitoring (analysis of improvements, implementations and diversion corrections)
- Reporting and action plans to the different service areas
- Feedback, monitoring, improvement proposals and compliance with management indicator
- Propose improvements to the processes and procedures associated with the management of requirements that directly or indirectly affect customers
- Provide analytical insights to teams on opportunities and Gaps in the market to tackle digital transformation.
- Reporting and Insights to Commercial Team on Digital Transformation Agendas.
Key Attributes and Competencies:
- Computer literacy – Basic knowledge of Excel/Word
- Service oriented, Sales/Commercial oriented, Effective communication skills
- Strong problem-solving skills
- Investigative skills
- Honesty and integrity
- Strong Analytical Skills
Minimum Requirements:
- Degree level qualification or equivalent, preferably in Commerce
- 1 to 2 years of relevant commercial experience, including experience and analysis
Develop the team members through a coaching, listening to their calls and identify the opportunities to improve in order to maximize the productivity and sales effectiveness Monitor calls and verify successful sales to ensure sales objectives Monitor attendance and schedule adherence. Productivity monitoring (analysis of improvements, implementations and diversion corrections) Reporting and action plans to the different service areas Feedback, monitoring, improvement proposals and compliance with management indicator Propose improvements to the processes and procedures associated with the management of requirements that directly or indirectly affect customers Provide analytical insights to teams on opportunities and Gaps in the market to tackle digital transformation. Reporting and Insights to Commercial Team on Digital Transformation Agendas.
Computer literacy – Basic knowledge of Excel/Word Service oriented, Sales/Commercial oriented, Effective communication skills Strong problem-solving skills Investigative skills Honesty and integrity Strong Analytical Skills
Degree level qualification or equivalent, preferably in Commerce 1 to 2 years of relevant commercial experience, including experience and analysis
JOB-6818cad9714d5
Vacancy title:
CIC Quality Supervisor
[Type: FULL_TIME, Industry: Drink, Category: Admin & Office]
Jobs at:
AB InBev / TBL PLC
Deadline of this Job:
Tuesday, May 13 2025
Duty Station:
Tanzania | Tanzania | Tanzania
Summary
Date Posted: Monday, May 5 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The key purpose of this role is to Manage efficiently the CIC agent team assigned through feedback, monitoring, improvement proposals that will allow the team to meet the commercial objectives, ensuring that the team meet their KPI’s.
Key Roles and Responsibilities:
- Develop the team members through a coaching, listening to their calls and identify the opportunities to improve in order to maximize the productivity and sales effectiveness
- Monitor calls and verify successful sales to ensure sales objectives
- Monitor attendance and schedule adherence.
- Productivity monitoring (analysis of improvements, implementations and diversion corrections)
- Reporting and action plans to the different service areas
- Feedback, monitoring, improvement proposals and compliance with management indicator
- Propose improvements to the processes and procedures associated with the management of requirements that directly or indirectly affect customers
- Provide analytical insights to teams on opportunities and Gaps in the market to tackle digital transformation.
- Reporting and Insights to Commercial Team on Digital Transformation Agendas.
Key Attributes and Competencies:
- Computer literacy – Basic knowledge of Excel/Word
- Service oriented, Sales/Commercial oriented, Effective communication skills
- Strong problem-solving skills
- Investigative skills
- Honesty and integrity
- Strong Analytical Skills
Minimum Requirements:
- Degree level qualification or equivalent, preferably in Commerce
- 1 to 2 years of relevant commercial experience, including experience and analysis
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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