NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Recruitment and Management of borrowing customers under Micro-SME segment (Kua Nasi, Agriculture & LaRiba) and ensure growth of quality loan portfolio as per Bank’s Credit policy and Product Procedure Manuals.

Responsibilities or duties

Key Accountabilities

• Growth of quality loan portfolio (Branch targets)
• Onboarding of eligible borrowing customers as per Product Procedure Manuals
• Follow up on pipelines/sale leads to ensure maturity within agreed TAT.
• Identify, explore, and negotiate business (lending) opportunities with existing and new and customers.
• Engaging with external and internal business stakeholders to ensure that the Bank’s interests are properly presented and safeguarded.
• Credit underwriting functions
• Receive and review Credit applications and ensure compliance to approved checklist of required documents.
• Liaise with CRC members to ensure eligible customers are visited to validate the information submitted, business and collaterals provided.
• Assessment (credit appraisal) of Micro-SME credit applications to determine creditworthiness for Bank’s financing in-line with Product Procedure Manuals.
• Ensure all credit applications forwarded to HQ for approval were reviewed, discussed, and deliberated by CRC (as per Product Procedure)
• Attend/address all issues or queries raised by HQ (Retail credit/Business) in collaboration with CRC without compromising procedure.
• Loan Portfolio Management
• Ensure approved loans adhere to approved terms and conditions.
• Ensure post disbursement business visits are made to confirm fund utilization and report/take necessary action where deviation occurs.
• Ensure customers’ visits are made and reports are prepared as per the Bank’s guidelines.
• Ensure proper documentation and record keeping of all approved credit application documents at branch.
• Facilitate timely renewal/refinancing of eligible existing facilities.
• Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
• Help branch to devise and execute turnaround or recovery measures geared to improve quality of loan portfolio.
• Deposit mobilization & Cross selling
• Mobilize deposits from new and existing Micro-SME customers under KUA NASI, NBC Shambani and La Riba segments.
• Cross selling of Bank’s existing and new products & services Support Liaison role between internal and external stakeholders
• Capacity building
• Conduct mass marketing/training with customers (potential & existing)
• Conduct products awareness sessions with branches or external customers
• Relationship management & Advisory function
• Develop and maintain business relationships with customers on the Bank’s behalf.
• Customer advisor on various business or lending requirements and devise proper credit structuring.
• Reporting & Meeting attendance
• Compulsory attendance at CRC, Loan delinquency and collections meetings etc as directed by authority.
• Preparation and submitting of standard periodic reports or any report as required by management.

Education and Experience Required:

Education required.

Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking certification will be an added advantage.

Experience required.

At least 1 year working experience in the Banking industry.

Experience in Micro-SME lending will be an added advantage.

Knowledge & Skills:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Qualifications

• Bachelor's Degree - Business, Commerce and Management Studies
• Commercial mindset - Junior (Meets some of the requirements and would need further development)
• Customer Excellence - Service Delivery (Meets all of the requirements)
• Digital familiarity (Meets all of the requirements)
• Effective communication - Basic (Meets all of the requirements)
• Experience in a similar environment
• Openness to change (Meets some of the requirements and would need further development)
• Product and/or Service Knowledge (Meets all of the requirements)
• Sales Management (Meets some of the requirements and would need further development)

• Growth of quality loan portfolio (Branch targets)
• Onboarding of eligible borrowing customers as per Product Procedure Manuals
• Follow up on pipelines/sale leads to ensure maturity within agreed TAT.
• Identify, explore, and negotiate business (lending) opportunities with existing and new and customers.
• Engaging with external and internal business stakeholders to ensure that the Bank’s interests are properly presented and safeguarded.
• Credit underwriting functions
• Receive and review Credit applications and ensure compliance to approved checklist of required documents.
• Liaise with CRC members to ensure eligible customers are visited to validate the information submitted, business and collaterals provided.
• Assessment (credit appraisal) of Micro-SME credit applications to determine creditworthiness for Bank’s financing in-line with Product Procedure Manuals.
• Ensure all credit applications forwarded to HQ for approval were reviewed, discussed, and deliberated by CRC (as per Product Procedure)
• Attend/address all issues or queries raised by HQ (Retail credit/Business) in collaboration with CRC without compromising procedure.
• Loan Portfolio Management
• Ensure approved loans adhere to approved terms and conditions.
• Ensure post disbursement business visits are made to confirm fund utilization and report/take necessary action where deviation occurs.
• Ensure customers’ visits are made and reports are prepared as per the Bank’s guidelines.
• Ensure proper documentation and record keeping of all approved credit application documents at branch.
• Facilitate timely renewal/refinancing of eligible existing facilities.
• Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
• Help branch to devise and execute turnaround or recovery measures geared to improve quality of loan portfolio.
• Deposit mobilization & Cross selling
• Mobilize deposits from new and existing Micro-SME customers under KUA NASI, NBC Shambani and La Riba segments.
• Cross selling of Bank’s existing and new products & services Support Liaison role between internal and external stakeholders
• Capacity building
• Conduct mass marketing/training with customers (potential & existing)
• Conduct products awareness sessions with branches or external customers
• Relationship management & Advisory function
• Develop and maintain business relationships with customers on the Bank’s behalf.
• Customer advisor on various business or lending requirements and devise proper credit structuring.
• Reporting & Meeting attendance
• Compulsory attendance at CRC, Loan delinquency and collections meetings etc as directed by authority.
• Preparation and submitting of standard periodic reports or any report as required by management.

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

• Bachelor's Degree - Business, Commerce and Management Studies
• Commercial mindset - Junior (Meets some of the requirements and would need further development)
• Customer Excellence - Service Delivery (Meets all of the requirements)
• Digital familiarity (Meets all of the requirements)
• Effective communication - Basic (Meets all of the requirements)
• Experience in a similar environment
• Openness to change (Meets some of the requirements and would need further development)
• Product and/or Service Knowledge (Meets all of the requirements)
• Sales Management (Meets some of the requirements and would need further development)