JOB PURPOSE

To drive sustainable business growth for the bank by originating new customer relationships, growing deposits, loans, and fee-based income, and building strategic partnerships that support the bank’s transition from a tier 2 to a tier 3 institution. The role holder will identify market opportunities, develop and execute business acquisition strategies, and represent the bank in target markets and industry segments across Tanzania.

KEY RESPONSIBILITIES

A. Business Growth & Market Penetration

• Develop and execute annual and multi-year business development plans aligned to the bank’s growth strategy.
• Identify, prospect, and onboard new-to-bank customers across retail, SME, corporate, and institutional segments.
• Grow the bank’s deposit book (CASA and term deposits) and loan portfolio in line with balance sheet growth targets.
• Drive growth in non-funded income (trade finance, guarantees, forex, transactional banking fees).

B. Relationship & Partnership Management

• Build and maintain strategic relationships with corporates, AMOCOS, SACCOs, NGOs, development partners and government agencies.
• Develop partnerships with mobile network operators, fintechs, and payment service providers.
• Represent the bank at trade fairs, chambers of commerce, industry forums, and regional business events.

C. Market Intelligence & Product Alignment

• Conduct market research to identify emerging sectors, underserved segments, and competitor positioning within the Tanzanian banking industry.
• Work with Product Development, Credit, and Marketing teams to tailor products/pricing to target segments (e.g., agribusiness, trade, manufacturing, women- and youth-owned enterprises).
• Provide regular market intelligence reports and feedback to senior management to inform strategic decision-making.

D. Financial Performance & Reporting

• Own and deliver against annual revenue, deposit mobilization, and asset growth targets (KPIs cascaded from the bank’s tier 3 roadmap).
• Prepare periodic business development performance reports, pipeline trackers, and forecasts for executive management and the Board.
• Monitor portfolio quality of acquired business in liaison with Credit and Risk to ensure sustainable, low-NPL growth.

E. Team Leadership & Stakeholder Coordination

• Lead, coach, and manage performance of Business Development Officers/Relationship Officers (if applicable).
• Coordinate cross-functionally with Credit, Legal, Compliance, Operations, and Marketing to ensure smooth onboarding and service delivery for new business.
• Champion a customer-centric, growth-oriented culture within the team.

KEY PERFORMANCE INDICATORS (KPIs)

KPI Category | Indicative Measure |

• Deposit Growth | Net new deposits mobilized (TZS) vs. target |
• Loan Book Growth | New disbursed facilities (TZS) vs. target |
• New Customer Acquisition | Number of new-to-bank accounts/relationships onboarded |
• Partnership Development | Number of strategic partnerships/MOUs signed |
• Pipeline Management | Conversion rate of prospects to onboarded clients |

QUALIFICATIONS & EXPERIENCE

Education:

• Bachelor’s degree in business administration, Banking & Finance, Economics, Marketing, or related field.
• Experience in fintech, telecommunications, or banking

Experience:

• Minimum 3–5 years’ experience in banking, with at least 3 years in business development, relationship management, or banking.
• Proven track record of meeting/exceeding targets.
• Experience working in a growth-stage or scaling financial institution is highly desirable.
• Prior exposure to SME, corporate, or institutional banking segments in the Tanzanian or East African market.

• Develop and execute annual and multi-year business development plans aligned to the bank’s growth strategy.
• Identify, prospect, and onboard new-to-bank customers across retail, SME, corporate, and institutional segments.
• Grow the bank’s deposit book (CASA and term deposits) and loan portfolio in line with balance sheet growth targets.
• Drive growth in non-funded income (trade finance, guarantees, forex, transactional banking fees).
• Build and maintain strategic relationships with corporates, AMOCOS, SACCOs, NGOs, development partners and government agencies.
• Develop partnerships with mobile network operators, fintechs, and payment service providers.
• Represent the bank at trade fairs, chambers of commerce, industry forums, and regional business events.
• Conduct market research to identify emerging sectors, underserved segments, and competitor positioning within the Tanzanian banking industry.
• Work with Product Development, Credit, and Marketing teams to tailor products/pricing to target segments (e.g., agribusiness, trade, manufacturing, women- and youth-owned enterprises).
• Provide regular market intelligence reports and feedback to senior management to inform strategic decision-making.
• Own and deliver against annual revenue, deposit mobilization, and asset growth targets (KPIs cascaded from the bank’s tier 3 roadmap).
• Prepare periodic business development performance reports, pipeline trackers, and forecasts for executive management and the Board.
• Monitor portfolio quality of acquired business in liaison with Credit and Risk to ensure sustainable, low-NPL growth.
• Lead, coach, and manage performance of Business Development Officers/Relationship Officers (if applicable).
• Coordinate cross-functionally with Credit, Legal, Compliance, Operations, and Marketing to ensure smooth onboarding and service delivery for new business.
• Champion a customer-centric, growth-oriented culture within the team.

• Business development
• Relationship management
• Market research
• Financial analysis
• Strategic planning
• Sales
• Negotiation
• Communication
• Leadership
• Customer service

• Bachelor’s degree in business administration, Banking & Finance, Economics, Marketing, or related field.
• Experience in fintech, telecommunications, or banking
• Minimum 3–5 years’ experience in banking, with at least 3 years in business development, relationship management, or banking.
• Proven track record of meeting/exceeding targets.
• Experience working in a growth-stage or scaling financial institution is highly desirable.
• Prior exposure to SME, corporate, or institutional banking segments in the Tanzanian or East African market.