TUI Group is an international tourism and hospitality business operating TUI BLUE and The Mora hotel brands, including properties in Zanzibar.

The position supports infrastructure, networks, Windows and directory services, hotel management systems, cyber security and technology projects. Permanent full-time onsite role. Applicants must already have the right to work in Tanzania.

Eligibility & Requirements

Bachelor degree or diploma in IT, Computer Science, Information Systems or a related field. Strong networks, Windows, servers, Active Directory, DNS, DHCP, cybersecurity and general IT infrastructure knowledge. Right to work in Tanzania required.

Knowledge of hotel PMS, POS, IPTV, PBX, access control, CCTV and hotel integrations; professional certifications; troubleshooting, customer service and collaboration.

Previous IT work experience; resort or five-star hotel IT experience is preferred but no minimum number of years is stated.

Responsibilities

• Support the IT Manager with installation, upkeep, monitoring and operation of resort technology.
• Maintain wired and Wi-Fi networks and diagnose connectivity, switching and related issues.
• Administer or support Windows systems, servers, DNS, DHCP, Active Directory, storage and updates.
• Maintain PMS, POS, IPTV, PBX, door-lock, CCTV, guest Wi-Fi and other hotel technology.
• Resolve staff hardware, software, email, device, printer and access problems.
• Support patching, endpoint security, alerts, data protection and cybersecurity controls.
• Help implement upgrades, projects and new installations and coordinate suppliers.
• Keep IT records and provide guidance to junior staff.

Benefits

Competitive compensation and benefits; permanent contract with employer-stated 25% local social security contribution; hotel accommodation with full living package; additional financial, wellness and lifestyle rewards; learning platforms and career development opportunities.

Additional Details

Department: Resort Information Technology

Specialisation: Hotel IT systems, networks and cybersecurity

Education Requirements: Diploma or Bachelor degree in Information Technology, Computer Science, Information Systems or similar.

Experience Requirements: IT work experience; hospitality/resort experience advantageous.

Programme Skills: Windows, networking, Wi-Fi, servers, Active Directory, DNS, DHCP, PMS, POS, IPTV, PBX, CCTV, cybersecurity, vendor coordination and IT support.

• Support the IT Manager with installation, upkeep, monitoring and operation of resort technology.
• Maintain wired and Wi-Fi networks and diagnose connectivity, switching and related issues.
• Administer or support Windows systems, servers, DNS, DHCP, Active Directory, storage and updates.
• Maintain PMS, POS, IPTV, PBX, door-lock, CCTV, guest Wi-Fi and other hotel technology.
• Resolve staff hardware, software, email, device, printer and access problems.
• Support patching, endpoint security, alerts, data protection and cybersecurity controls.
• Help implement upgrades, projects and new installations and coordinate suppliers.
• Keep IT records and provide guidance to junior staff.

• Windows systems
• Networking and Wi-Fi
• Servers
• Active Directory
• DNS
• DHCP
• Storage and updates
• Hotel PMS
• POS
• IPTV
• PBX
• Access control and door-lock systems
• CCTV
• Cybersecurity
• General IT infrastructure
• Troubleshooting
• Customer service
• Vendor coordination
• IT support

• Bachelor degree or diploma in IT, Computer Science, Information Systems or a related field.
• Strong networks, Windows, servers, Active Directory, DNS, DHCP, cybersecurity and general IT infrastructure knowledge.
• Right to work in Tanzania required.
• Knowledge of hotel PMS, POS, IPTV, PBX, access control, CCTV and hotel integrations; professional certifications; troubleshooting, customer service and collaboration.